1+ months

Junior Network Operations Center (NOC) Engineer

Cuajimalpa de Morelos, CDMX 05000
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What Youll Do 

The Cisco Umbrella (formerly OpenDNS) Network Operations Center (NOC) is responsible for Level-1 incident response and the day-to-day operations of the global infrastructure that powers the Cisco Security Cloud. The scale and complexity of our network generates a constant stream of exciting challenges which are solved by using an evolving set of technologies. As a NOC Engineer, you will work on a dynamic ecosystem of network routing, switching, transit, peering, VPN tunneling, DDOS mitigation, compute, virtualization and container resources. 


Your typical day will vary, but this is what you will be doing:  

  • Work in a regional team of NOC Engineers in a follow-the-sun model. 
  • Monitor the health and performance of the systems/services and quickly and efficiently respond to incidents/alerts as they arise. 
  • Investigate and resolve issues or, depending upon complexity, raise the issue to higher-level network engineers, site reliability engineers and developers. 
  • Support, configuration and maintenance of all networks and infrastructures. 
  • Correspond with our transit providers and peers for incident resolution and help evaluate new peering opportunities. 
  • Develop and document day to day processes and create and improve runbooks from lesson learned before resolving tickets. 
  • Participate in occasional on-call and be flexible to work on some weekends in a rotational model. 

      Whom Youll Work With  

      Infrastructure Engineering consists of Network Engineering, Systems Engineering, Site Reliability Engineering and Security Engineering - together, we build core Internet infrastructure, security applications and distributed systems at scale. Our environment processes millions of DNS and Proxy requests per second, across 40 datacenters and global cloud infrastructure providers.  

      About you  

      You have a good understanding of Layer 2 switching and IP routing protocols including BGP, OSPF and have read about traffic engineering techniques using BGP. You have configured a Cisco router and switch before and you know your way around a Linux shell understanding the basic operations of file management, package management, virtual environments and checking system log files. 


      This role could be a good fit for you if these apply to you:  

      • You have knowledge of BGP and OSPF routing protocols; Knowledge of traffic engineering techniques in BGP, IPv6, network security and tunneling technologies (IPSec/GRE). 

      • A passion for finding the root cause of complex technical issues, including network performance issues. 

      • Familiarity with Linux (System logging, file management, package management, etc..)) 

      • You have strong verbal and written communication skills, using English. 

      • Experience using ticketing systems and documentation tools such as Jira, confluence or similar. 

      • Experience writing scripts in Python and working with Git repositories is a plus. 

      • Ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment. 

      Why Cisco  

      We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns. We celebrate the creativity and diversity that fuels our innovation. We are dreamers, and we are doers. We Are Cisco!  

      Posted: 2021-11-24 Expires: 2022-02-26
      Sponsored by:
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      Junior Network Operations Center (NOC) Engineer

      Cuajimalpa de Morelos, CDMX 05000
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