23 days old

Junior Asset Manager

Cisco Systems Inc.
Dalian, Liaoning
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Role Description    

Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Cisco assets and make the right business decisions. It does this through proactive management of their Cisco IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.

 

The Cisco Asset Manager will deliver IT Asset Management service for one or multiple Cisco customers. The Cisco Asset Manager will serve as the single point of contact to the customer, partner and internal Cisco stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Cisco Installed Base (IB) data.

 

This is a customer engagement role and also requires a sense of customer service the role requires Asset Managers to work directly with Ciscos customers/partners and collaborate with Cisco Customer experience teams to deliver clean IB insights and enable a smooth lifecyle management to end customer.

 

This role also plays a key part in enabling Cisco recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.

 


Job Duties and Responsibilities

Accountable to ensure that the customer IB is in the right contract, right location and under right coverage

 

Lead implementation of IT Asset Management service for Ciscos customers

 

Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers

 

Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management

 

Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities

 

Providing ongoing IB maintenance support to customers

 

Cross functional collaboration required to execute on tasks

 


Job Skills Required:

 

Interpret large raw data sets; conduct data analysis and audits high level of excel mastery is required

 

Develop and lead execution of action plan to update Cisco databases with improved IB data ability to work with Cisco tools and databases

 

Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers

 

Produce reports for Customers, Account Teams, and other stakeholders ability to generate reports using excel, power BI and other dashboards

 

Ability to work independently and in a cross functional team environment

 

Qualifications
Builds effective relationships with Customers and Account Teams
Strong interpersonal/communication skills verbal and written
Highly organized with strong project management and time management skills
Responsive and timely in delivering on commitments
Proficient in MS Excel 2010 (, macros, pivot table, vlookup, etc.)
Advanced data analysis capabilities
Creative problem-solver
Readily masters new tools and processes
Positive attitude and strong work ethic
Bachelor's Degree or equivalent work experience in a related field
Knowledge of Cisco products and services (desired)

GEM20

 
Posted: 2020-01-24 Expires: 2020-03-14

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Junior Asset Manager

Cisco Systems Inc.
Dalian, Liaoning
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