12 days old

Jr. Reputation Management Specialist, Communications Analytics

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
*Do you have a passion for interpreting research to inform key business decision making? Do you have strong business strategy acumen and experience alongside a fast-paced communications team? If you answered yes to these questions, this could be the right career move for you! *

*Reputation Management*
At Edward Jones, we partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We live this purpose through our commitments to serve clients, champion colleagues, strengthen communities and protect the planet. The work of Reputation Management nurtures, protects and measures the emotional connection Edward Jones has with its clients and other external and internal stakeholders, through the power of public relations and our role as a respected corporate citizen. From creating strategic partnerships and strengthening thought leadership to outstanding communication, Reputation Management teams strengthen the firm's reputation and ultimately public consideration.

We seek a Junior Reputation Management Specialist to join the Reputation Management department to help manage business strategy for Public Relations, Citizenship and Thought Leadership supported by reputation research, insights and measures. This includes brand health research, insights from the firm's monthly and bi-annual RepTrak score and competitive set, as well as custom research with stakeholder groups: clients/investors, colleagues (branch office teams, home office, retirees), federal policymakers/ regulators, product partners, influencers/opinion leaders. The Jr. Specialist will also support monthly reputation management dashboards and reporting for business owners of the firm including marketing, the Client Strategies Group, investment strategists, equity analysts and branch office team talent acquisition.

*Responsibilities include:*
* Capture and interpret research and insights from a range of sources and communicate findings internally.
* Formulate business strategy and recommendations based on research and insights with stakeholders including clients/investors, colleagues (branch office teams, home office, retirees), federal policymakers/ regulators, product partners, influencers/opinion leaders.
* Write and edit a broad range of internal-facing communication including to influence and help align business objectives and activities.
* Manage deliverables through rigorous internal editorial, business area and compliance reviews, while ensuring messages meet the needs of target audience.
* At leader's direction, assist with evaluation of communication effectiveness and engagement results data to report to stakeholders. Accountable for metrics to Reputation Management, Philanthropy and Community Engagement and Finance.
* Effectively build strong relationships with internal and external stakeholders to help communicate change within the organization.
* Collaborate with Client Experience and Insights, external research firms and agency partners to build dashboards and reporting for business owners of the firm including marketing, CSG, investment strategists, equity analysts and branch office team talent acquisition.
Please note, this position is eligible to work remote.


* Bachelor's degree in communication, journalism, marketing or related field required.
* 5+ years of experience in a communications/reputation management type role; experience as a business strategist in a marketing setting preferred.
* Excellent analytics experience interpreting research to inform the business strategy.
* Excellent writing skills. Demonstrated ability to take complicated topics and develop clear communications that inform and educate target audience.
* Working knowledge of communication principles, tools, and design elements.
* Demonstrated ability to deliver right results, think like a client, champion innovation and build networks & partnerships.
* Must develop an understanding of associate and retiree audience and work inclusively and effectively with internal and external stakeholders.
* Outstanding organizational and program management skills; able to manage competing priorities.
* Excellent prioritization skills and ability to determine when and how to escalate issues.
* Web publishing experience and proficiency in Microsoft Word, Excel and PowerPoint required.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-07-12 Expires: 2021-08-23
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Jr. Reputation Management Specialist, Communications Analytics

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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