28 days old

Journey Management Specialist

Cisco Systems Inc.
Offsite, Portugal
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Journey Management Specialist

Who You Are

The Digital Lifecycle Journeys team is seeking a Journey Management Specialist responsible for accelerating customer success through the effective adoption, expansion, and renewal of Cisco offerings around solutions, services subscriptions, and software. You will be responsible for execution of digital lifecycle journeys as well as for reporting on journey effectiveness and optimization opportunities.

What youll do:

  • Management and optimization of digital lifecycle journey post implementation/deployment
  • Analyze performance and make recommendations to journey development team of ways to improve effectiveness of a digital journey
  • Utilize data and offline process interviews and events to identify opportunities for optimization
  • Forecast/reporting on journey statistics, execution of the journey, and management of content translations for the EMEAR region
  • Design and manage engagement across many digital channels, making for an omnichannel digital experience for our customers
  • Development of AB testing to drive optimization
  • Build programmatic plans for channel personalization and localization opportunities
  • Oversee management and reporting of impact metrics for digital journeys
  • Provide market intelligence and statistics to internal partners aligned with business objectives to develop actionable recommendations and forecasting models
  • Work with content teams, Cisco communities, and engineers to analyze, isolate, research, and solve adoption barriers
  • Successfully consult with customers to discover digital experience opportunities and optimizations
  • Provide customer feedback to Cisco stakeholders to continuously optimize the digital customer experience

We are seeking high-energy and qualified candidates who possess the following skills and experience:

  • Bachelor's degree in Business, Marketing, or a related discipline
  • Digital Marketing and/or Content Marketing experience is a plus
  • Platform experience with Salesforce,com Marketing Cloud, Eloqua, Marketo or similar platforms is a plus
  • Strong analytical, problem solving and creative thinking skills
  • Strong customer interface and presentation skills, with a Customer Focus attitude
  • Able to act as a trusted advisor in addressing our customer's business needs
  • Ability to work well in a fast-paced, dynamic environment.

       Excellent planning, time management, organizational and interpersonal skills

  • Knowledgeable of sales pipeline management and sales and revenue quotas
  • Proficiency in web-analytics applications is preferred
  • Strong database skills and technical understanding of website architecture is preferred


Who youll work with

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-driven digital organization.

Digital LifeCycle Journeys digital expertise makes us uniquely qualified to address the evolving expectations of todays connected customers and partners, along with Cisco sellers. Using real-time connected data, machine learning, and automation; the team enables Cisco sellers and partners to deliver a powerful, personalized experiencethroughout the entire customer lifecycle. DLJ is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco


Posted: 2020-11-06 Expires: 2020-12-07
Sponsored by:
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Journey Management Specialist

Cisco Systems Inc.
Offsite, Portugal
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