1+ months

ITSM Service Mapping & Event Mgt. Specialist- U.S. Remote Work Elig

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103 Work Remotely
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  • Jobs Rated
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
The ITSM Service Mapping & Event Mgt. Specialist is part of the IT Service & Operations Management team at Edward Jones. This role requires broad understanding of technology assets and their relationship to IT and business services. This role is responsible for mapping the logical and physical relationships of all services, applications, and physical devices within the CMDB on the ServiceNow platform. In addition, the role plays a key part in architecting the Event Management console and correlating alerts to service maps. This position coordinates closely with the CMDB Configuration Manager to ensure accuracy and completeness of our Service Management ecosystem.

The desired candidate will have a strong background in IT Service Management (ITSM) and IT Operations Management (ITOM) with specific focus on Service Management, Event Management, and Configuration Management. Experience with these functions on the ServiceNow platform is required.

*Service & Operations Management Responsibilities:*


* Serve as a subject matter expert for the Service Mapping and Event Management functions.
* Build and maintain relationship maps of all business services, applications, and related IT assets.
* Coordinate with Change and Release Management to ensure all maps are maintained.
* Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into service maps.
* Produce reports and diagrams to show technology dependencies.
* Build and maintain the Event Management console connecting technology alerts to service maps.
* Understand the business processes/outcomes aligned to the technology components.
* Build and maintain heat maps of business services and integrations with other ITSM functions such as Incident Management.
* Coordinate with monitoring team to determine requirements and thresholds for feeding alerts into Event Management.
* Coordinate with support teams to understand their requirements and identify automation opportunities tied to Event Management.


* Bachelor's degree in technology or related work experience.
* Minimum five years ITSM/ITOM experience.
* Completed formal ServiceNow training on the Service Mapping product.
* Completed formal or on the job training with the ServiceNow Event Management product.
* Experience with the ServiceNow Common Services Data Model (CSDM).
* Experience mapping all layers of a technology stack to Cis within an enterprise CMDB on the ServiceNow platform.
* Knowledge of business system interactions, infrastructure dependencies, system controls, and monitoring associated with service delivery.
* Understanding of Agile development and DevOps methodologies and processes.
* Understanding of modern security protocols and credentials necessary to build and maintain a complete enterprise service map.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Jobs Rated Reports for Event Coordinator

Posted: 2021-06-14 Expires: 2021-08-23
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ITSM Service Mapping & Event Mgt. Specialist- U.S. Remote Work Elig

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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Event Coordinator
194th2019 - Event Coordinator
Overall Rating: 194/199
Median Salary: $48,290

Work Environment
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Growth
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