3 days old

ITSM Project Manager (ServiceNow)

Washington, DC 20004
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.


The ServiceNow Project Manager will have experience successfully managing ServiceNow implementation projects. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements capturing/clarification, leading technical teams, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules. Must be well versed in life cycle and project management methodologies. Must have experience in PMP methodologies, tracking costs, schedule and performance progress. Must be able to identify and mitigate risks. The Project Manager will work closely with the ServiceNow Technical Lead and be the primary contact for client stakeholders. The Project Manager will also collaborate with and coordinate subcontractors. The Project Manager will be deeply involved in status, demand and pipeline management, and risk mitigation.


  • Implementation experience on various ITSM modules
  • Manage large-scale project with overall responsibility for project's success.
  • Manage and motivate project teams, plan work assignments and schedules, and ensure deliverables are completed on time and within budget. Guide and monitor work performance.
  • Coordinate project activities as appropriate.
  • Maintain accountability to leadership for project delivery and direction
  • Establish and maintain effective communications with team members and stakeholders.
  • Communicate project status to stakeholders through routine status reports and meetings.
  • Initiate and maintain issues logs, taking responsibility for identifying and coordinating resolution of all technical and business issues.
  • Estimate resources needed on projects to ensure success.
  • Where appropriate, coordinate vendor activities to ensure project success.
  • Assist in the advancement of project management competencies, including development of methodologies and frameworks, completion of quality reviews and coaching others engaged in project management activities.


  • 8+ years of IT experience
  • 8+ years of experience in Project Management.
  • 3+ years of ServiceNow experience as Technical Project Manager/Implementation authority
  • 3+ years managing ITSM initiatives and/or technical solutions
  • Proven track record in a client-facing role
  • Active PMP certification.
  • Requires BA/BS with 6 to 8 years of experience with at least 2 years in a supervisory capacity. Incumbent will have a specialized knowledge in at least one specific area of professional endeavor.
  • Must be US Citizen.
  • Must pass a federal background investigation and be able to obtain a Public Trust clearance.



  • Experience managing ServiceNow implementations.
  • Excellent oral and written communication skills with the ability to deliver clear messages to all management levels.
  • Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Demonstrated analysis and problem-solving skills.
  • Experience with standard project management tools, methodologies and frameworks.
  • Experience in managing large-scale projects.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).


  • Information Technology
Posted: 2021-04-08 Expires: 2021-05-08

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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ITSM Project Manager (ServiceNow)

Washington, DC 20004

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