25 days old

ITOM Architect

Plano, TX 75074
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Auto req ID: 240200BR Job Description ITOM Architect with Log Analytics exp. As part of PepsiCos digital transformation agenda, we are seeking an ITOM Architect with deep expertise in ServiceNow ITOM, with Log analytics experience to accelerate our AIOPS & Automation journey. The selected candidate will be responsible to set technical strategy & deliver ITOM roadmap, as well as leading a team of SMEs responsible for service mapping, discovery, event management, Health Log analytics, integrations and automation/ orchestration on the ServiceNow platform. ITOM Architect will deliver transformation projects in AIOps, provide technical guidance to the team for predictive & automation solutions, with the goal to prevent incidents & reduce MTTR. The ITOM Architect will work with business leadership, partnering across platform teams, development teams, product owners, scrum masters, and other technology centers of excellence to establish and prioritize the ITOM goals for engineering new solutions to improve platform and application stability, performance, metrics and reporting. Accountabilities: Develop strategy & roadmap for ServiceNow ITOM global rollout Lead architecture and delivery of ITOM components & integrations Develop ITOM Center of Excellence, design & implement ITOM best practices. Manage, lead, retain, and grow ITOM talent. Mentor and coach junior team members Design and maintain reference patterns for AIOPS best practices, Lead development of customized Patterns, Probes and Sensors for ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration Lead extended teams through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Health Log Analytics, Service Mapping & Integrations Deliver Predictive AIOps capabilities in NOW Platform using Operational Intelligence & Health Log Analytics. Perform integrations and process automation using ServiceNow Orchestration, Workflow Designer, and related tools Partner to influence and support innovation & continued drive towards Orchestration & event Management, touchless operational sustainment as a design/architecture construct working with AIOPS technology partners/managers Introduce Service Mapping, Discovery & Log analytics capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, and automation Expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping Champion new solutions and partner with Enterprise Architecture organization to create new reference designs Deliver regular technology roadmap updates and partner with vendors to ensure continual platform evolution Knowledge of identification, classification rule, articulation in ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies Qualifications/Requirements Bachelors degree or higher in computer science, engineering or related field required; masters degree preferredExperience: 15+ years of IT technology experience, with clear technical hands-on & leadership roles 10+ Years of event mgmt. experience with at least 5 years in the ServiceNow ITOM platform 5+ Years in Log analytics experience with ELK, Splunk or Loom systems Experience in identifying opportunities, analyze issues, design orchestration solutions and integrate best practices Extensive experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration and CMDB Experience with monitoring and enterprise logging framework Experience in ServiceNow CMDB Architecture & CSDM model Experience in Jason scripting and coding ITOM solutions Hands-on experience with ServiceNow ITOM implementation Experience designing and developing integrations between ServiceNow and third-party systems, cloud (Azure & AWS APIs), including use of ServiceNows Integration Hub Experience in the global virtual environment with multiple stakeholders and competing priorities Experience in managing global projectsBroad technical knowledge, expertise & understanding of Network, Compute, Cloud, Application architecture in one or more of the following: SNMP, SSH communication, regular expression, WMI communication, and command-line OS navigation (Linux, Unix, and Windows), troubleshooting firewall communication issues OS and Platform Azure, PCF, Kubernetes, Linux, Windows, VMware, AWS, Cisco, Infoblox, F5, Palo Alto. Integration experience (SOAP, REST, and JSON as well as JDBC and file imports) Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus JavaScript - HTML5, Jelly, jQuery and AngularJS a plus Experience building complex workflows using Workflow Editor and Flow Designer Azure, AWS APIs, VMware, Kubernetes, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties IT Operations experience in storage, network, and compute of enterprise environments Operations Tools: ServiceNow, Microsoft Teams, Tableau Data/Data Structures: Oracle, Splunk, SQL, Mongo, Hadoop, Cloudera, Spark, Teradata Certification (plus): Event management, Orchestration, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), Service Mapping, Discovery. Experience with Agile/Scrum methodology Understanding of ITSM processLeadership Skills: Servant leader, comfortable interacting in a consistently collaborative manner with all levels of the organization Practitioner, empowering teams for success, with belief in sharing successes and failures, on a global basis Ability to speak both IT and business, with a focus on representing the art of the possible Experience in working with multiple Managed Service Providers Excellent written and verbal communication with strong interpersonal skills Relocation Eligible: Not Applicable Job Type: Pipeline All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy Please view our Pay Transparency Statement","city":"Plano","state":"Texas

Jobs Rated Reports for Architect

Posted: 2021-07-01 Expires: 2021-08-15

Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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ITOM Architect

PepsiCo Inc.
Plano, TX 75074

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187th2019 - Architect
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Median Salary: $79,380

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