1+ months

IT Technical Analyst (Bilingual) - Aramark Canada

Montreal, WI 54550
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About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the worlds leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the Worlds Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.




Based in Montreal this position will be responsible for providing on-site support of all technology systems utilized by Aramark operations at Clients.   Reporting to the Director of IT will also take day-to-day direction from the on-site Aramark leadership team at Clients.  This role has significant responsibility around Point of Sale (POS) maintenance and support for food and beverage and retail sales operations, as well as supporting warehouse inventory management system. 

  • Adheres to consistent process and standardizations which enhance the overall IT value proposition. 
  • Strong customer service, communication skills, analytical and problem solving skills required.

Technical Expertise

Responsible for proactive support and maintenance around Point of Sale and Warehouse Inventory Managment systems.  Provides technical support of the applications, interfaces and any customizations. Monitors support issues, ensures resolution plans and reports progress to management. Provides excellent customer service during all support requests.  Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.  Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.  Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.Develops and executes test and quality assurance strategies and plans. Works closely with vendors and service providers to ensure service levels are being met and risk to the business is minimal. Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly. Communicates with site users regarding any system enhancements and or scheduled upgrades.Participate in technical and functional training classes as necessary or required.  Installs, tests and tunes software and hardware related to database management systems.  Schedules and performs upgrades to databases


Industry Knowledge

Experience with implementing and supporting integrated, cloud-based software solutions, including Point of Sale and/or Warehouse Inventory Management Systems is required.  Experience with Appetize or other cloud-based point of sale solution is preferred.  Previous experience with system implementation and end-user training and support required.


Communication and Client Interaction

Communicate status of project tasks and state of system performance, end-user feedback and acceptace to project leaders and operations personnel.  Understand all facets of the implementation process and be able to educate others in the process and expectations.  Able to effectively communicate highly technical information to numerous audiences, the user community, and less-experienced staff. 


Problem Solving/Decision Making

Provides consultation on all technical systems and enforces IT policies and standards.  Employs considerable creativity, innovation and design skills in performing this function. Can analyze common system issues, business and determine appropriate root cause analysis and implement required solutions.  




  • Typically requires between 3 to 5 (or more) years of progressively responsible related work experience.
  • Associates Degree in Information Technology Field or equivalent work experience is required. Bachelors Degree is desired.


Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.


Posted: 2019-06-21 Expires: 2019-08-31

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IT Technical Analyst (Bilingual) - Aramark Canada

Montreal, WI 54550

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