1+ months

IT Solution Architect - Service Delivery

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

You will work with a diverse set of internal partners and domain experts to develop the solution architecture for Professional Services Automation (PSA) and Workforce Management Automation (WMA) processes, that drive increased alignment between strategy, architecture and implementation. This is an excellent opportunity for an architecture and solution minded individual, to contribute to the success of our portfolio of transformative programs dedicated to meeting the business objectives that are set forth by our Customer Experience (CX) organization.

Who You Are

In this role you will:

  • Drive the E2E architecture for Professional Services Automation and develop scalable and sustainable solutions for a complex platform used by Ciscos customers and partners
  • Manage Business Partner and IT teams engagements.
  • Understand Business requirements, conduct design workshops, proof of concepts and develop scalable and sustainable solutions
  • Lead other subject matter experts across a solution options and create a point of view and recommendations based on multiple perspectives and input
  • Act as advisor to business on improvements and innovations that would benefit Ciscos Customers and Partners
  • Build relationships to influence business as to how to best obtain the solution to their need

Our minimum requirements for this role are:

  • 7+ years of experience in leading highly-complex, technically-challenging, cross-functional software oriented projects from inception to delivery
  • You have a strong knowledge of Architecture and Design frameworks and techniques to analyze alternatives, and risk trade-offs.
  • Understanding of cloud-scale and micro/macro-services
  • Experience working on packaged solutions such as Oracle Projects, Primavera, SalesForce, Open Air, Services Now, Microsoft Dynamics
  • Exposure to cloud native technologies
  • You excel at the prioritization and sequencing of multiple, concurrent work streams.
  • You have a passion for learning.
  • Communicates clearly (written and verbal); determines and pursues courses of action essential in obtaining desired outcomes.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.


GEM20

Posted: 2020-01-03 Expires: 2020-03-14

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IT Solution Architect - Service Delivery

Cisco Systems Inc.
Carolina Shores, NC 28467
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