1+ months

IT Service Delivery Rep Senior (Government)

Norfolk, VA 23510
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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission

The AT&T NGEN Team assists the United States Navy and Marine Corps in their goal of providing reliable and secure information services to their shore-based networks. AT&T has an opening for IT Service Delivery Rep Senior to support the NGEN Team, in providing IT Services.

Job Responsibilities and Experience:
  • Responsible for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
  • This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
  • Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management.
  • Senior Level High school Diploma or General Equivalency Diploma (GED)
  • Ten or more (10+) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies
  • IAT-II: Security+ required. Operating System Certification, CCNP; ITIL v3 Foundations
Required Clearance:
Secret Clearance (#secret)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Posted: 2020-01-02 Expires: 2020-04-26

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IT Service Delivery Rep Senior (Government)

AT&T
Norfolk, VA 23510

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