1+ months

IT Field Service Technical Operations Associate Manager (North East)

Dayville, CT 06241
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Overview The role of the PFNA Field IT Division Manager is accountable for PFNA Site Operations for the US and Canada Field Sites. This role is responsible for providing proactive insight and making strategic recommendations for site service improvement plans, supporting location incidents, providing business engagement and communications. This role will also partner closely with leadership on defining strategic recommendations and roadmaps in line with business strategies and partner closely with managed services teams. The Team Lead is expected to possess a confidence in the depth and breadth of knowledge in infrastructure, application and business operations in order to execute stability of Frito-Lay and Quaker Field Sites. Responsibilities Act as the main point of contact for Region and Site Leaders, as well as technical personnel at sites (e.g. Site leads, controls specialists) Provide timely business communications to field leadership teams for site escalations and proactive notifications Manage sector recovery governance partnering with managed services teams Field Business engagement for Division communication; site initiatives/project deployments, new digital capabilities, support to location end users Monitor and analyze statistical data to develop improvement plans improved end user performance Partner with end users and backline teams to drive standards for optimal Infrastructure performance Provide overall governance to other IT Teams, Compute and Network Operations Teams (making decisions & provide consultation) Partner closely with cross-functional IT operations leadership team across sectors Define, build and maintain site scorecards across on assigned Region and drive corrective action: calls, service levels, stability, requests, problems, etc. Build and maintain site-specific downtime and freeze windows gatekeeper of change management Partners with network, database, compute and application teams to drive ITIL processes Develop deep understanding of the infrastructure footprint at each site within the Region (Network IT/OT, Security, Compute, Database, Applications, etc.) Responsible for call, incident, request, problem and release management: Owns incident management, Problem Mgmt. process for the Region: 1st escalation point Drives quality execution of Infrastructure projects and Service Improvement Plans Oversee preventative site maintenance for IT infrastructure/ Warehouse equipment Execute Audits on Field Warehouses to ensure standards are met for stability purposes Some travel expected business critical projects as needed Participates in a 24x7 Leadership On-call coverage for other regions as needed. Qualifications Required Knowledge, Skills, And Abilities Considerable knowledge of network-based systems operations and maintenance, including a solid understanding of protocols and tools necessary for effective resolution of maintenance requests and tracking operational processes Excellent analytical and problem-solving skills Strong analytical and organizational skills with the ability to manage multiple, competing complex priorities Strong organizational skills and ability to efficiently manage a variety of multiple concurrent projects/issues simultaneously Ability to work well with people from different disciplines with varying degrees of technical experience Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints. Skills/Experience: 10+ years of technology and IT experience 4+ years customer service delivery with Managed Service Partners 2+ years of Network, Compute, Database Infrastructure, IT Operations Experience of working in a multi-cultural, virtual team, across multiple geographical regions Ability to coordinate and direct activities across multiple teams with a daily focus Excellence in execution through proper prioritization of projects and initiatives Excellent customer relationship building and engagement skills Strong project management skills and ability to multi-task across simultaneous complex tasks Excellent verbal and written communications skills Advanced knowledge of technical/business environment and problem determination strategies Develops and maintains standard operating procedure manual and processes used by the team Compensation and Benefits: The expected compensation range for this position is between $81,000- $135,600 based on a full-time schedule Location, confirmed job-related skills and experience will be considered in setting actual starting salary Bonus based on performance and eligibility; target payout is 10% of annual salary paid out Annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement","location_name":"CT-Dayville-1886-Plt-CT200","street_address":"1886 Upper Maple St","city":"Dayville","state":"Connecticut
Posted: 2023-02-10 Expires: 2023-12-11

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IT Field Service Technical Operations Associate Manager (North East)

PepsiCo Inc.
Dayville, CT 06241


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