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IT Engineer, Staff

Qualcomm Inc.
San Diego, CA 92101
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Company:

Qualcomm Incorporated

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary

Working within a dedicated team of IT Engineers focused on proactive IT, our objective is to improve employee experience across the enterprise on Microsoft Windows and Apple MacOS clients. Through analysis of data and partnership across IT teams, our goal is to understand the impacts of IT driven change and drive high value strategic initiatives via self-service and automated remediation. By removing the user distress protocol and leveraging data to improve the environment at scale, we are able to invest in innovative and meaningful solutions to enable the business and reduce contact to IT.

We are looking for a developer/engineer who has a passion for IT, a background in supporting large scale enterprise environments and a deep understanding of Microsoft Windows and Apple MacOS. This role offers opportunities to work with many elements within the global IT organization leveraging a broad skillset to design and implement creative solutions via remote capabilities such as PowerShell/Bash.

The responsibilities of this role include:

  • Working independently with little supervision.
  • Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
  • Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
  • Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
  • Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
  • Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Communicates with project leads and internal teams via email and direct conversation to overcome obstacles and resolve any problems.
  • Identifies opportunities for automation of IT processes and develops impactful solutions via PowerShell or similar scripting/programming languages.
  • Troubleshoots and debugs issues with networks, systems, and/or applications by completing complex root cause analyses and escalates issues both internally and externally as needed.
  • Monitors and analyzes overall availability and performance of computer operating systems and/or software applications to ensure customers can access necessary systems and/or applications and looks for trends and makes recommendations for improvement.
  • Participates in project review sessions to communicate project status and discuss complex issues.
  • Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.
  • Identifies technical issues that affect a project or other areas of an overall system and synthesizes issues into an appropriate document for discussion with the appropriate audience (e.g., project lead, other team leads).
  • Presents system solution or other technically complex information within and outside of project team.
  • Works directly with Business Unit Management to ensure new systems and/or applications operate according to user requirement specifications.
  • Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.
  • Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.
  • Encourages team members to further develop their skills and knowledge by directing team members to appropriate resources.
  • Leads technical discussions to ensure the right path is followed to project completion.
  • Actively manages team project priorities, deadlines, and deliverables for a single project.
  • Identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.
  • Networks with colleagues outside of the system function to gain insight, ideas, and connections.

IT CORE COMPETENCIES:

  • Accountability - Hold oneself and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.
  • Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.
  • Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
  • Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.
  • Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.
  • Influence - The ability to accomplish goals through others.
  • People Development - Models and creates an environment that promotes career development.
  • Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.

ADDITIONAL COMPETENCIES:

(All competencies below are required upon entry)

  • Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
  • Applications - Basic knowledge of application architecture specifically related to performance and troubleshooting.
  • Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and consider the impact of the decisions on people, equipment, or other resources.
  • Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.
  • Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
  • IT Expertise - Knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.
  • IT Support - The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests.
  • Monitoring - The ability to understand how to interpret data from logs in order to monitor and maintain performance and identify security issues.
  • Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known and driving value-added work tasks to completion.
  • Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.
  • Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on and focusing on the critical few tasks that add value while putting aside or delaying the rest.

MINIMUM QUALIFICATIONS:

  • Bachelor's degree and 4+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.

PREFERRED QUALIFICATIONS:

  • 2+ years leadership role in projects/programs.

PHYSICAL REQUIREMENTS:

  • Frequently transports between offices, buildings, and campuses up to mile.
  • Frequently transports and installs equipment up to 20 lbs.
  • Performs required tasks at various heights (e.g., standing or sitting).
  • Monitors and utilizes computers and test equipment for more than 6 hours a day.
  • Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomms toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers.


We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goalwe invent breakthrough technologies that transform how the world connects, computes, and communicates.

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Equal Employment Opportunity

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Posted: 2021-06-11 Expires: 2021-07-12
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IT Engineer, Staff

Qualcomm Inc.
San Diego, CA 92101

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