1+ months

IT Engineer - Eden Prairie, MN or Telecommute - 939835

Eden Prairie, MN 55344 Work Remotely
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  • Job Code
    939835

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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The IT Engineer will be responsible for the design, build and expansion and day-to-day operations of OptumServes new Contact Center technology and supporting infrastructure.

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We are migrating to industry leading technology and including Genesys and NICE Technologies, containerization, Kubernetes orchestration and pipleline for server builds and need talent to grow with us.

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This role is responsible for the design, engineering and operations of the systems that support Multichannel (Voice, Video, Chat) and Workforce Management tools for our growing Contact Centers This role leads implementation, support and technical analysis of hardware, software or networks.

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The successful candidate will be responsible for working closely with the other IT Infrastructure Team members and managers, as well as other operations departments to ensure efficiency and effectiveness of the Contact Center system implementation and support.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Evaluate current infrastructure and recommend solutions, vendors and products to improve productivity and customer satisfaction
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  • Routinely monitors Contact Center systems to identify potential issues, and proactively applies corrective actions, informs management of problems or obstacles that may impact deliverables
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  • Coordinate/manages projects, including planning, execution and coordination with vendors and employees
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  • Leads other team members with preparation and upgrade of systems, as well as design, implementation and documentation of various applications and software
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  • Leads creation of user training documentation, provides user training, as well as additional information necessary for the proper use of telecommunications equipment
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  • Provide project planning, implementation and support of new Contact Center systems and direct technical analysis of hardware, software and networks
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 5+ yearsof Information Technology Experience
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  • 2+ years ofexperience as a Windows or Linux Systems Administrator
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  • Ability to provide level 3 technical support with minimal supervision and in a well-organized manner
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  • Proficient computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook and Visio)
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  • United States Citizenship
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  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Associates or Bachelors degree
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  • Working knowledge of Call Center systems
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  • Genesys or NICE Systems experience
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  • Experience deploying and administering Kubernetes container orchestration platform in highly available and fault tolerant solution architectures
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  • Experience managing infrastructure as code using Terraform, CloudFormation, or a similar technology
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  • Team Lead or Supervisory Experience
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As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.

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Careers with LHI. Our focus is simple. Were innovators in cost-effective health care management. And when you join our team, youll be a partner in impacting the lives of our customers, and employees. Weve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. Were located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. Were supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your lifes best work.(sm)

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Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: T Engineer, Telecom Engineer, Optum, UHG, Team Lead or Supervisor, TCP, VoIP PBX and Call Center systems, Automatic Call Distribution (ACD), call center applications and IVR scripting, Genesys experience, Mitel experience, NICE Systems experience, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

Posted: 2021-06-17 Expires: 2021-08-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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IT Engineer - Eden Prairie, MN or Telecommute - 939835

UnitedHealth Group
Eden Prairie, MN 55344

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