5 days old

IRT Support Specialist

Pfizer
Groton, CT 06340
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The IRT Global Oversight Team (IGOT) is a well-established high performing team within Pfizer's Global Clinical Supply unit striving to deliver best in class Interactive Response Technology (IRT) systems providing randomization and drug management capabilities in support of Pfizer's dynamic investigational product portfolio. The patients we serve are our number one priority and IGOT aims to employ the highest quality standards across our internal and vendor IRT solutions. As part of an innovative clinical supply chain, we routinely challenge the status quo in efforts to optimize our systems and processes.



**ROLE SUMMARY**



The IRT Support Specialist role sits within the IGOT Support function and will be responsible for the support of clinical trials configured within the Pfizer Internal IRT Systems. This role is intended to ensure the patient focused delivery of customer support services in support of Pfizer's evolving portfolio.



For this position candidates will need to have excellent customer service skills, be a creative problem solver, and have a strong commitment to quality to successfully deliver optimal IRT systems across a diverse and dynamic portfolio.



**ROLE RESPONSIBILITIES**



+ Provides first line application support with guidance to customers using the Pfizer Internal IRT Systems. Customers include study team personnel, supply chain personnel, study team members.

+ Understands the unique study requirements and how those requirements are configured and supported via the Pfizer Internal IRT Systems post the study go live.

+ Resolves issues with guidance reported by customers following the established processes.

+ Collaborates with study team and supply chain personnel with guidance to resolve issues reported by customers.

+ Ensures that when communicating with blinded customers, that the blind is maintained.

+ Provides break blind support with guidance to blinded site and study team members.

+ Documents all support related interactions via the IGOT Support ticketing systems.





**QUALIFICATIONS**



+ Associates degree or BS / BA in computer science, scientific, or business field required

+ Some experience (< 2 years) in IRT desired.

+ Strong English language, written and verbal communication desired

+ Comfortable working with a global team, partners and customers in a change agile environment





**Sunshine Act**



Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.



**EEO & Employment Eligibility**



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.



**Sunshine Act**



Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.



**EEO & Employment Eligibility**



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.



Logistics & Supply Chain Mgmt



\#LI-PFE
Posted: 2021-06-07 Expires: 2021-07-08
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IRT Support Specialist

Pfizer
Groton, CT 06340

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