1+ months

IRT Support Specialist

Groton, CT 06340
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The IRT Global Oversight Team (IGOT) is a well-established high performing team within Pfizer's Global Clinical Supply unit striving to deliver best in class Interactive Response Technology (IRT) systems providing randomization and drug management capabilities in support of Pfizer's dynamic investigational product portfolio. The patients we serve are our number one priority and IGOT aims to employ the highest quality standards across our internal and vendor IRT solutions. As part of an innovative clinical supply chain, we routinely challenge the status quo in efforts to optimize our systems and processes.


The IRT Support Specialist role sits within the IGOT Support function and will be responsible for the support of clinical trials configured within the Pfizer Internal IRT Systems. This role is intended to ensure the patient focused delivery of customer support services in support of Pfizer's evolving portfolio. For this position candidates will need to have excellent customer service skills, be a creative problem solver, and have a strong commitment to quality to successfully deliver optimal IRT systems across a diverse and dynamic portfolio.


+ Provides first line application support to customers using the Pfizer Internal IRT Systems. Customers include study team personnel, supply chain personnel, study team members.

+ Understands the unique study requirements and how those requirements are configured and supported via the Pfizer Internal IRT Systems post the study go live.

+ Resolves issues reported by customers following the established processes.

+ Collaborates with study team personnel and supply chain personnel to resolve issues reported by customers.

+ Ensures that when communicating with blinded customers, that the blind is maintained.

+ Provides break blind support to blinded site and study team members.

+ Provides ad hoc report requests to study team personnel and supply chain personnel as needed.

+ Documents all support related interactions via the IGOT Support ticketing systems.


+ BA/BS, in computer science, scientific, or business field required in biopharma industry.

+ Minimum 2+ years of experience with IRT systems or support desk required.

+ Understanding of the nature of clinical data, with particular regard to the concepts of IRT study configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards.

+ Exposure to working in a GMP / GCP environment and with regulatory audit teams.

+ Strong English language, written and verbal communication desired.

+ Comfortable working with a global team, partners and customers in a change agile environment.


+ Database query, business analysis and technical writing skills a plus.

+ Skilled in working across multiple systems and processes for issue resolution desired.

+ Experience participating in root cause analysis and quality investigations.


+ Responsible for participating in weekend and holiday coverage to ensure 24/7/365 support coverage of the Pfizer Internal IRT Systems.

**Other Job Details:**

+ Eligible for Employee Referral Bonus: YES

+ Eligible for Relocation: NO


**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Logistics & Supply Chain Mgmt

Posted: 2021-02-10 Expires: 2021-06-28
Sponsored by:
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IRT Support Specialist

Groton, CT 06340

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