1+ months

Interim Manager 1, Regional Operations Support

Sodexo
Trenton, NJ 08611
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Unit Description

Sodexo  is seeking an Environmental Services Manager 1 Regional Enironmental Support, for to support St. Francis Medical Center, located in Trenton, New Jersey. This will support the day to day operations in the ES department.  Work experience in utilization of Sodexo Programs desirable ( Trakkar, SMS, Gold Check, etc. ). This is a Day shift position, and may at times require weekends and holidays.  We are looking for someone with high energy. Great attitude and teamwork are a must. This position  will report directly to a Client Executive.

 

We are looking for a candidate who:

 

  • has experience driving customer service satisfaction results
  • possesses strong leadership skills and has the ability to work independently
  • safety driven
  • provides a clean and safe environment for patients, visitors and staff
  • strong Environmental Service  skills
  • experience with all regulations governing hospitals

#COVID19

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service - 10%

-Provide effective communication for client and customers to ensure excellent customer service.

-Effectively partners with client and Sodexo employees to drive successful outcomes.

-Complies with all client policies and procedures.

-Owns and drives operational excellence outcomes of Sodexo and client.

-Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

-Creates a continuous quality improvement culture that drives operational efficiencies.

-Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 10%

-Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

-Follows best practices in decision making to determine best solutions for the business. 

-Effective risk management by ensuring consistent regulatory and legal compliance. 

-Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.

-Effectively delegates operational responsibilities to appropriate individuals / positions. 

  Safety - 10%

-Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

-Behaviors include: 

Working as a team for safety  

Communicating Effectively for Safety  

Managing Safety Risks  

Optimizing Human and Environmental Factors  

Recognizing, respond and reporting incidents 

Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team

  

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-04-28 Expires: 2020-06-28
Sponsored by:
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Interim Manager 1, Regional Operations Support

Sodexo
Trenton, NJ 08611

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