1+ months

Implementation Specialist II

Norfolk, VA 23510
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ADP is hiring many Implementation Specialist IIs.

Thanks for clicking! Let us tell you a little more...

  • Does the chance to think out-of-the-box get your blood pumping?
  • Do you love that feel-good feeling when you help people out?
  • Are you all about the follow-up and follow through that helps you and your clients work smarter, embrace new challenges, and unlock a world of opportunity?

If this sounds like you then this is just the opportunity you've been waiting for!

First, a little something about ADP: we believe great companies are built not only by great people -- but for them. Every day we strive to design a better way to work, helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture and people like you.

Imagine yourself as part of the "new client welcome committee"... but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. The goal is to make sure our products and services deliver and exceed client expectations, but you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll sense you're making an impact and gain the knowledge and expertise to grow your career in the process.

Does this sound like you?

  • Proactive Planner. Always a few steps ahead. Anticipates needs and comes prepared.
  • Trusted Advisor. You live by integrity and deliver on promises... every time.
  • Self-Starter. High-reaching and unstoppable. A can't-stop-won't-stop attitude and an urge to persevere until you get it right.
  • People First. You're a relationship builder who wants to help others, grow friendships, laugh, and support people.

What you'll do: Responsibilities

This Implementation Specialist II is responsible for developing new connections between ADP's clients and their third party vendors. Connection implementation includes analysis, design, template setup and testing for interfaces with our partners. The Implementation Specialist serves as the project lead and coordinates project tasks for the client and 3rd Party Vendor.

  • Consult with clients to deliver a comprehensive ADP solution
  • Guide and drive the client towards the best solution for their business needs
  • Analyze existing systems, interface requirements, business processes
  • Partner with clients to learn their business and related needs
  • Incorporate new processes, tools, and approaches when recommending an ADP solution
  • Utilize broad knowledge to recommend solutions to the client when appropriate
  • Recognize client business issues and concerns and recommend and implement an appropriate solution
  • Interact and partner with ADP associates in sales and customer service
  • Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise.
And
  • Connection Development
Implement connections (data exchange between ADP and external systems) and manage entire life cycle including requirements gathering, development, testing, and implementation. Work closely with clients, carriers, and internal partners to gather requirements.
  • Point of Contact with Third Party Vendors
Maintain primary contact information for each third party vendor with whom we have a connection. Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. Maintain a library of file specifications.

EXPERIENCE YOU'LL NEED: Required Qualifications

  • High School Diploma
  • Basic project management skills
  • Excellent time management, organization, and communication skills
  • This is a non-exempt position, so the ability to work overtime, when needed, is important
  • A quick wit and sense of humor. (We're kidding...sort of, but it does make the day go by faster, #AmIRight?)

BONUS POINTS FOR THESE: Preferred Qualifications

  • Bachelor's Degree OR
  • Equivalent Military experience OR
  • 3 years of experience working in client service/customer service
  • Business consulting experience
  • Ability to work independently and with a team
  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Experience with employee benefits, or insurance carriers
  • Experience with EDI (Electronic Data Interchange)
  • Experience with Payroll
  • Technical Support experience or IT experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
  • Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
  • Become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
  • Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • Get paid to pay it forward. Company paid time off for volunteering for causes you care about.

Like what you hear? Then, what are you waiting for? Apply now!

Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.
(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2020-10-28 Expires: 2020-12-27
Sponsored by:
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Implementation Specialist II

ADP
Norfolk, VA 23510

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