3 days old

Implementation Manager - Work at Home - 935737

New York, NY 10007
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  • Job Code
    935737

If you are located in the New York City, NY area, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

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Energize your career with one of Healthcares fastest growing companies.

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You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies,UnitedHealth Groupis restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

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This opportunity is with one of our most exciting business areas:Optum a growing part of our family of companies that makeUnitedHealth Groupa Fortune 10leader.

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Optumhelps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

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At Genoa Telepsychiatry we increase access to behavioral healthcare in underserved communities across the U.S. by building telepsychiatry programs that connect patients with psychiatrists & APRNs remotely. Genoa Telepsychiatry is a leading outpatient telepsychiatry community with programs in over 35 states providing nearly 250,000+ appointments annually. Our New York team offers ample career development opportunities in a mission-driven culture valuing empathy, collaboration, grit, and continuous learning.

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Training will be conducted virtually from your home.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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The Implementation Team is responsible for building sustainable telepsychiatry programs, including credentialing providers, developing workflows, setting up technology, leading training sessions on the platform, and fostering relationships between clinics and providers. As part of this team, you will be expected to do the following:

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  • Project manage implementations independently start to finish in a timely manner
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  • Clearly communicate updates and action items to clinics and providers
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  • Initiate and take ownership of team projects or strategic initiatives
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  • Demonstrate leadership in areas such as process improvement, cross-team collaboration, developing team structure
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  • Assist with onboarding new team members
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  • Own an area of specialty related to scaling or optimizing the team
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  • Be part of a team that is ever-changing and hard-working!
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors degree (or higher)
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  • 1+ yearof experience in a customer-facing, implementation, or operations role
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  • Live in or be willing to relocate to NYC (when and if safe during the COVID-19 crisis)
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  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
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Telecommute Requirements:

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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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Preferred Qualifications:

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  • Previous work, internship, or volunteer experience in healthcare
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Soft Skills:

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  • Proven track record of the following skills:"""
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    • Meticulous organization and project management
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    • Excellent communication
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    • Problem-solving in ambiguous situations
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    • Collaboration across teams
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    • Process building to improve the organization
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    • Ability to be resilient and level-headed
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    • Tech savviness
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  • Passion for bettering mental healthcare is a plus
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  • Interests outside the office (we are a vibrant team that enjoys sharing experiences with each other!)
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  • A strong moral compass and commitment to Genoa Telepsychiatrys core values:""
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    • Mission-driven:We are motivated, above all, by our mission to increase access to behavioral healthcare.
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    • Emotional intelligence:We deeply value emotional intelligence and the natural instinct to treat others kindly.
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    • Autonomy:We hold a high standard for excellent work, but offer ample independence to achieve goals in our own individual ways.
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    • Equality:We treat each other equally, always seeing the merit in others' perspectives no matter who presents them.
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    • Goal-oriented:We work hard to crystallize goals, create collaborative strategies, and reach stretchy but achievable goals.
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    • Transparency:We communicate openly with a bias toward a democratic dialogue.
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:GTP, customer facing, operations, implementation NY, New York, New York City,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Posted: 2021-06-10 Expires: 2021-07-10

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Implementation Manager - Work at Home - 935737

UnitedHealth Group
New York, NY 10007

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