12 days old

Implementation Manager (Remote/Virtual) - ES 0000W

Portland, ME
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Primary Location United States-Maine-Portland (ME)
Travel:Yes, 10 % of the Time

Our Business

For over 100 years, Prudentials diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services.   We are known for delivering on our promises and are recognized as a trusted brand and one of the worlds most admired companies.


The role

Prudential's Group Insurance Onboarding Team is seeking an Implementation Manager who will be the project lead responsible for transitioning a customer to the Prudential platform for all Group Insurance products. The candidate will be responsible to primarily support the Premier segment.  This position is highly visible in the organization and the successful candidate is direct customer facing.  Responsibilities include:


  • Confirming with the sales representative and the customer the details of the sale and providing such information to the affected areas within Group Insurance to ensure the setup and maintenance of the account is done to meet the customer's expectations 

  • For each account implementation project, the Implementation Manager works closely with the assigned Account Management team and various internal business partners to ensure a smooth transition at the end of the project.

  • The Implementation Manager may be required to attend Finalist and Kick-off related meetings and facilitate regularly scheduled meetings with the customer, broker, TPAs, and our internal subject matter experts.

  • The Implementation Manager provides consultative solutions and ensures details are understood so that our administrative processes and system(s) are established correctly to include but not limited to plan design details that affect billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, financial reporting. 

  • Develops, communicates, maintains and manages the detailed project plan, timeline for account implementation projects and ensures deadlines, milestones and success criteria are met or exceeded through timely coordination and communication of the details necessary to complete an account implementation project by the agreed upon effective date. 

  • Identifies and manages timely and effective resolution of any issues that surface during the handling of all assigned duties. Tracks and reports implementation activity results in a real time fashion via both the customer facing Activity Tracker and the internal Implementation Database.  Conducts lessons learned at the end of each account implementation phase for continuous improvement purposes.

  • Maintains business awareness of all products (i.e. Life/AD&D, Disability, Absence, Critical Illness, Voluntary Accident, etc), processes and system capabilities to enable effective communication of service capabilities.

  • Assists in the training of new employees within the Implementation Services Unit and Sales & Account Management Client Services unit. Supports the organization through participation in department, operational and strategic initiatives as needed.



Your Expertise

What youll need to succeed:

  • Minimum of 3 years experience and knowledge of Group Insurance products

  • 1 or more years of client-facing responsibilities demonstrating a strong customer focus

  • Demonstrated experience managing multiple priorities and balancing competing priorities

  • Ability to consult and collaborate cross-functionally with other departments

  • Proactive problem-solving ability with solutions-oriented attitude

  • Excellent written and verbal communication skills and capable of interacting with all levels of Prudential associates.

  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

  • Ability to work independently and make decisions while considering client requirements and focusing on efficiency and cost effectiveness

  • Proficiency in MS Office (Excel, Word, Power Point, Project)

  • Superior oral and written communication skills with proven public speaking and presentation skills

  • Overnight domestic travel with peaks in the summer/fall and occasional travel on short notice may be required (up to 10%)

  • Can translate daily activity into the long-term impact on Group Insurances Critical Priorities



    Itd be a plus if you have:

  • College degree

  • Technical expertise around employer/TPA payroll processing routines

  • Professional Project Management designation


@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-05-14 Expires: 2020-06-22
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Implementation Manager (Remote/Virtual) - ES 0000W

Portland, ME

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