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Implementation Manager - Minnetonka, MN

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Implementation Manager - Minnetonka, MN

Level2 Implementation Managers work closely with key stakeholders, Account Executives and Strategic Account Executives to understand and operationalize contractual project requirements.  Additionally, they are accountable for the general implementation strategy, framework and tools, general reporting and communication, project leadership, process improvements and developing and implementing best practices.

Primary Responsibilities:
  • Manage account implementations, including, but not limited to:
    • structure and billing setup
    • eligibility/enrollment collection
    • marketing outreach
    • installation on benefit platform
    • coordinate onboarding into clinical program
    • health plan ID cards
  • Direct, coordinate and drive implementation, ensuring the customer a successful, timely and seamless experience
  • Drive end-to-end progress of project across numerous stakeholders and project teams
  • Create and manage project plans, risk trackers, and other standard project management documentation and tools
  • Solve complex problems and/or conducts complex analyses based on data and facts
  • Drive timely and effective resolution of issues and risks
  • Effectively lead meetings with cross-functional partners to achieve decision making and action 
  • Proactively anticipate issues and facilitate resolution
  • Hold teams accountable and effectively manage through influence to drive results
  • Presentations and updates to senior leadership on project status and issues
  • Drive solutioning and problem solving across numerous functional areas
  • Setting up tools and documentation for project kick-off
  • End-to-end coordination, risk assessment and completion of project plan updates from functional leads
  • Document and communicate detailed implementation plans
  • Coordinating across stakeholders including tracking follow ups, troubleshooting issues, escalating non responders, tracking progress
  • Ability to clearly and accurately communicate risk and results driven solutions to partners and leadership
  • Build and sustain strong customer relationships throughout the implementation process as the primary point of contact, as well as give ongoing support throughout the plan year

  • Self-motivated, detail orientated and able to work with little direct supervision and drive results with disciplined proactive follow-though

  • Strong personal drive for results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-13 Expires: 2020-11-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Implementation Manager - Minnetonka, MN

UnitedHealth Group

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