1+ months

Implementation Engineer

Cisco Systems Inc.
Sydney, NSW 2060
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We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for coordination of customer turn-up activities for our BroadCloud PBX (hosted VOIP solution). This includes direct phone- and email-based interaction with end-users to coordinate actions and provide guidance to ensure customer readiness and a smooth service implementation experience.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage service orders, ticket creation and coordination of implementation setup calls
Answer reactive helpdesk & customer support inquiries via phone & email
Monitor, coordinate and track implementation activities/milestones
Coordinate LNP activities related to customer implementation
MINIMUM REQUIREMENTS:

EDUCATION & CERTIFICATIONS:

Technical degree, technical certification, or equivalent experience of 5+ years in telecom call center, customer service environment or technical support
SKILLS, KNOWLEDGE & ATTRIBUTES:

Excellent verbal, written and interpersonal communication skills
Customer service soft skills are a must
Customer project management is a plus
Must be bilingual in both English and Japanese
EXPERIENCE:

Telecom service delivery, customer or technical support environment
Customer service and support methods & procedures
5+ years in a telecom call center, providing customer service or technical support


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Posted: 2020-01-24 Expires: 2020-06-06
Sponsored by:
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Implementation Engineer

Cisco Systems Inc.
Sydney, NSW 2060
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