1+ months

Imaging Service Engineer 1

Galveston, TX 77550
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Unit Description

Sodexos growing Clinical Technology Management Division is seeking solution-oriented candidates who excel at customer service with a proven success as an experienced Imaging Service Engineer 1 (ISE) to support Healthcare Technology service for the UTMB Healthcare System based in Galveston and League City Texas.


The main role / responsibilities of the position will be to ensure Ultrasound, Portable Radiology, C-Arm, and other related equipment is maintained in a quality and timely manner. The ideal candidate will have outstanding customer service and communications skill as well as a strong technical skills and commitment to deliver excellent repair service in an expedient manner.


The ISE 1 candidate for this role will possess: 

  • experience repairing, maintaining and calibrating Ultrasound units
  • experience in a hospital or healthcare setting
  • ability to make decisions regarding troubleshooting and repairing Ultrasound devices
  • excellent communication, customer service and time management skills
  • Ability to participate in on-call rotation schedule as required


Imaging Service Technician (1,2 and 3) that will provide, repair, scheduled maintenance, and calibration on diagnostic imaging equipment and ancillary equipment used within the imaging environment. Services imaging equipment in assigned geography which may include but not limited to the following modalities:  Portables, C-Arms, conventional X-Ray, R&F, tomography, mammography, ultrasound, and provide support on CT, MRI, Cath labs, nuclear medicine or linear accelerators. Service in imaging areas is handled through a combination of in-house and contractual service, managed by the Diagnostic Imaging Service Engineer. In this position you will have the following responsibilities: Ensure continued safe, reliable equipment operation by repairing and maintaining the Diagnostic Imaging equipment that has been assigned to the Radiology Technical Support Services Department. Maintain detailed and accurate records of repairs and service. Service histories will be reviewed periodically to determine trends that might necessitate a change in service intervals or procedures.


Provide on-going Preventative Maintenance, which includes periodic inspections, functional testing, calibrations, lubrication, parts replacement as required by the manufacturer's specifications, equipment environment, past experience and governmental requirements. Maintain an adequate supply of specific and common spare parts to reduce equipment downtime.


When appropriate, third party sources or OEM vendors will be used to gain cost savings. Provide consultation, information, training, and support to hospital staff and physicians in evaluating new or proposed Diagnostic Imaging and related systems. Function as the liaison between the manufacturer and the hospital personnel regarding equipment quality and standards before and after purchase. Maintain current knowledge of new instrumentation and state of the art technology through publications, continuing education (seminars, classes, and trade shows) and contact with manufacturers. Participated in the department on-call rotation. Returns call within 15 minutes of being called.  Must report to work within 60 minutes of being called. Provide technical support (via telephone or on-site) to other engineers. Actively participates in department meetings and training sessions.


UTMB opened in 1891 as the nations first public medical school and hospital under unified leadership\u2014already a pioneer. What began as one hospital and medical school building in Galveston is now a major academic health sciences center of global influence, with medical, nursing, health professions and graduate biomedical schools; a world-renowned research enterprise; and a growing, comprehensive health system with hospitals on four campuses and a network of clinics. Today, UTMB has a $3.3 billion annual statewide economic impact, in terms of business volume, personal income and durable goods purchases. More than 46,000 jobs in Texas are directly or indirectly attributed to UTMB.

Position Summary

Inspect, repair, maintain, and calibrate basic diagnostic imaging equipment, devices, system, and instruments. Interact on a routine basis with other clinical health providers in the identification of technology-based problems.Key Duties-Inspect, maintain, repair and calibrate equipment and systems-Provides advanced support of equipment for direct patient care-Interacts on a routine basis with clinical health providers in the identification of technology based problems and solutions-Solves organization-level customer service issues and complaints-Preparing required documentation and reports -Ensures regulatory compliance-Demonstrates a safety mindset -Financial responsibility for purchasing parts and service




Qualifications & Requirements

Basic Education Reuqirement - Associates Degree (or equivalent experience) in electronics, biomedical engineering, or other technical discipline contributing to proficiency of maintenance and repair of imaging equipment within a healthcare environment

Basic Functional Experience - 3 years of experience within a healthcare setting with direct responsibility for the maintenance and repair of clinical devices and/or 1 year of imaging equipment repair and maintenance within a healthcare environment and/or entry level of formalized training and/or equivalent military training

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-12-04 Expires: 2021-02-05
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Imaging Service Engineer 1

Galveston, TX 77550

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