3 days old

HR Administrator

Cox Automotive
Maitland, FL 32751
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*Primary Location: *495 Keller Rd, Maitland, FL, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102363
***Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Maitland, FL office. *

The *Employee Service Center HR Administrator* works as part of a dedicated team of HR professionals, serving approximately 33,000 Cox Automotive employees in the United States. Responsibilities include the oversight, coordination and entry of Benefits, Onboarding and HR information in the PeopleSoft system for employees in multiple locations. This also includes the processing of employee data changes, benefit family status changes and retirement information in accordance with company guidelines and procedures. The ESC Tier II HR Administrator is the subject matter expert on these procedures, ensures all HR transactions are processed in a timely and accurate manner. The ESC Tier II HR Administrator must understand all benefit programs, respond to inquiries and resolve concerns while demonstrating a high-level of support and customer service.

*Coordination and Entry of Benefits: *

* Supports escalated calls and tickets from the ESC Tier 1 support group and strives to provide a final resolution

* Educates and supports our Open Enrollment process

* Provides support for Life Insurance and term life claims and interfaces with Aetna when needed to ensure timely processing of the claim

* Leads the coordination efforts with Human Resources to provide education and materials to promote benefit programs and conducts on-site meetings when needed

* Processes status changes in PeopleSoft and specifically supports escalated items, such as transactions related to the Affordable Care Act (ACA), monitoring participant hours for eligibility

* Administers the insurance program for part time employees (where offered) by preparing enrollment kits/letters, maintaining records of enrollment, coordinating with the HMO vendor

* Processes separations for employees

* Assists customers with retirement inquiries and submits requests to corporate retirement department as needed


* Manages candidate experience from offer extended to hired through consistent communication

* Develops partner relationship with HRBPs and recruiters to educate on the onboarding process and continual best practices

* Coordinates with I-9 reviewers in the field to quickly get new candidates to complete Section 2 of the I-9

* Performs basic troubleshooting of one-off onboarding errors and potential breaks in process

*HR Information: *

* Works directly with Coxs Human Resource Technology Services team or business partners on data discrepancies

* Processes Manager Direct Access (MDA), Service Station request, Emails transactions and ensures that the transaction has the correct PeopleSoft codes before approving

* Ensures that service dates are adjusted for rehires according to company policy

* Ensures commissioned employees have an Annual Benefits Base Rate (ABBR) in PeopleSoft

* Ensures Incentive Compensation Plans (ICP) are entered as part of the onboarding, promotion and transfer process

* Keeps customers informed on the status of research and resolution, closes ticket when complete

* Secures, safeguards and keeps employee information confidential as required by our, "Personally Identifiable Information Security Policy" and all other data privacy requirements

* Supports 4 time zones. Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year

* Performs other duties as assigned by management


* High School Diploma or GED required

* 3 years benefits/HR experience and high-volume processing for a medium to large workforce

* Working knowledge of common benefits terminology

* Experience with HR systems data entry and reporting

* Multi-state HR/benefits experience desirable

* Able to work 9:00am-6:00pm EST, Monday- Friday, in a hybrid work model (time split between Maitland, FL office and work from home)

* Strong communication and interpersonal skills required

* Attention to detail and accuracy

* Effective customer service, time management and organizational skills

* Commitment to quality and collaboration in a team-based environment

* Proficiency in PeopleSoft or similar HR system

* Microsoft Office 2010 with strong Excel skills

*Physical Demands*: Ability to sit for prolonged periods of time

*Work Environment*: Vision abilities required include close, distance, color, and depth perception

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-11 Expires: 2021-07-15
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HR Administrator

Cox Automotive
Maitland, FL 32751

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