22 days old

High Touch Operations Manager (HTOM) 1326082

Cisco Systems Inc.
Kitagata, Japan
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High Touch Operations Manager (HTOM)

The purpose of the High Touch Operations Manager is to ensure the optimal alignment and delivered value of Cisco's services to customer's needs and requirements. This primarily focuses on the responsibility of effectively remediating escalation issues through the engagement of Cisco resources.

The role directly supports the Services Delivery Manager and directly supports and interfaces with the customer executives and management teams. In addition, the role will work closely with the services Solutions Integration Architects, Customer Engagement Managers, Program & Project Managers, CoE Delivery & Practice Teams, and Cisco Sales Agents.

This critical role partners with the extended Cisco Services and Sales team to ensure Cisco's planned and delivered services meet the high quality and value that our customers expect and require.

Overall mandate:
* Operational responsibility/ accountability for ensuring customer outcomes are achieved and services value is recognized
* Responsible for ensuring committed deliverables meet quality expectations
* Where appropriate, identifies new Cisco Services expansion sales opportunities
* Responsible for communicating new sales opportunities to the Customer Engagement Manager
* Primary point-of-contact for the customer for communications and rapid and effective resolution of major escalations
* Responsible for identifying and communicating changes to services offers to better align with customer requirements

Posted: 2021-03-26 Expires: 2021-04-26
Sponsored by:
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High Touch Operations Manager (HTOM) 1326082

Cisco Systems Inc.
Kitagata, Japan
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