1+ months

High Touch Engineer - Expert Care National Germany

Cisco Systems Inc.
Berlin, Berlin 10117
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While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results

Who You Will Work With

Ciscos government and public sector customers receive personalized reactive services from a dedicated team of engineers as part of the CNS Service Team (Classified Network Support). Being part of the Customer Experience organization (CX), Cisco CNS Germany provides an enhanced third level support to differentiate our service from standard technical services and support. The CNS team is growing capabilities and as a new team member based out of Germany you will have the opportunity to work in a lively, technically diverse, and multifaceted environment. Learning and sharing experiences is encouraged and integral to the teams growth and start up passion, while we continue to build the team and customized services!

What Youll Do

As part of the Classified Network Support team:

  • You will be working with a technical authority in a Cisco technology area such as Enterprise Networking, Security, Collaboration or Data Center.  
  • You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
  • You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
  • You work directly with a team of highly qualified technical experts in multiple technologies and closely with business units and development in the global theater.
  • You will focussed on the delivery of customer requests or requirements.

Who You Are

In addition to your ability to work as a team member:

  • You are able to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.
  • You have excellent interpersonal abilities to communicate effectively with customers.
  • You are proficient in German and English.
  • You have a BS in a technical field or have equivalent related work experience.
  • You are willing to work on a shift basis
  • Previous experience in reactive support, operations or troubleshooting complex technical problems is an advantage.
  • Existing relevant certifications are a plus - ie CCNA.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were "old" (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you cant put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Posted: 2023-01-30 Expires: 2023-04-15
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High Touch Engineer - Expert Care National Germany

Cisco Systems Inc.
Berlin, Berlin 10117
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