2 days old

Help Desk Specialist

Chesapeake, VA 23322
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.


Responsibilities

  • Process allsystem access requests accurately and efficiently in a required time frame.
  • Process all financial document assistance requests accurately and efficiently within a required time frame.
  • Receive calls and provide technical support.
  • Attend meetings or events, assist with special projects, and perform other tasks as directed.
  • Self-Starter, ability to comprehend various user guides to find answers.

Success Factors / Job Competencies:

  • The ability to obtain certifications such as ITIL and HDI
  • Customer friendly
  • Shows Professionalism at all times

Physical Demands and Work Environment:

  • The shift hours will range from 0600 to 2100 Monday - Friday.
  • Fast paced work environment
  • Works in a cubicle with a phone, headset, and computer

Qualifications

  • High School Diploma
  • At least 1-4 years' experience in a tier 1 type Help Desk / Call Center environment
  • Ability to obtain various certifications
  • Demonstrated successful Customer Service experience
  • Demonstrated communication skills both verbal and written
  • Must be able to pass a Federal background investigation
  • U.S. Citizenship required

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-09-20 Expires: 2020-10-20

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Help Desk Specialist

Perspecta
Chesapeake, VA 23322

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