1+ months

Healthcare Services Coordinator - Bilingual Russian or Vietnamese - Waltham, MA

Waltham, MA 02452
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Healthcare Services Coordinator (Bilingual in either Russian or Vietnamese) is responsible for collaborating with the members interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio - psychosocial, functional and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.


Primary Responsibilities:

  • Provide exceptional customer service
  • Multi - task, inbound / outbound phone calls to members and / or physicians
  • Complete assessments and documentation within a CER system
  • Provide benefit explanation
  • Health care knowledge surrounding disease management, community resources, durable medical / consumable products
  • Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs
  • Telephonic case management and some administrative responsibilities for the clinical department related to member care
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
  • Role assists in coordinating health services and does not write care plans

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-02-28 Expires: 2020-05-01

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Healthcare Services Coordinator - Bilingual Russian or Vietnamese - Waltham, MA

UnitedHealth Group
Waltham, MA 02452

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