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Health Information Management Director- Marian Regional Medical Center - Santa Maria, CA

Santa Maria, CA 93454
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Based out of Marian Regional Medical Center in Santa Maria, CA, The HIM Director will oversee HIM Operation and Coding for 3 hospitals along the Central Coast including Marian Regional Medical Center, Arroyo Grande Community Hospital, and French Hospital Medical Center.  The incumbent will visit Arroyo Grande and French as needed.  This role is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics.  The HIM Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.  This position is key in delivering critical feedback and coaching to facility-based leadership, consistently improving the patient, employee and client experience.  This position is directly accountable for meeting performance metrics, key performance indicators established by both the client and Optum 360 to ensure accurate and timely patient health information management and coding.  This role is also responsible for creating a patient centric culture while maintaining strong operational metrics and being financially fiscal.

The HIM Director interacts with other departments within the assigned Client sites and serves as a representative of the O360 HIM Operations department.  The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.

The HIM Director drives continuous improvements and tracks, monitors and trends performance to improve business objectives and to disrupt the status quo in order to exceed Service Level Agreement commitments.  This positon must maintain strong client relationships and represent Optum 360 in all aspects of its values.  This HIM Director will serve as a conduit to drive employee engagement, set and balance expectations and reward and recognize winning performance through accountability, performance management, and strong leadership.    

Although this position is primarily focused upon the provision of service at the hospitals,  position has frequent contact with the Regional HIM Directors, as well as facility-based clinical and administrative leadership. 

  • Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes:
    • SLA and MSA Compliance
    • Audit Follow-up and Compliance
    • Client Liaison (i.e., Relationship development, program coordination)
    • Client/Customer Engagement
    • Lead and monitors targeted customer engagement improvement initiatives
    • Collaborates with and actively coach HIM/Coding leaders, managers, and frontline staff to implement evidence-based strategies to improve the client/customer experience
    • Monitors and evaluates the results of various service / satisfaction surveys. Maintains reporting system including aggregation, correlation, and analysis of data to identify opportunities for operational improvements
    • Evaluates progress, synthesizes feedback, and identifies barriers to success; collaborates with HIM/Coding senior leadership and client leaders to develop and implement interventions to mitigate / remove barriers and achieve positive experience goals
    • Provides administrative oversight for related HIM/Coding initiatives
    • Communications including but not limited to: scheduling and conducting regular individual, mgmt. and department meetings for the purposes of disseminating information, performance feedback and development.
    • Department Status Report Compilation
    • Other duties as assigned
  • Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned HIM/Coding activities, working within the functional HIM/Coding and Client leadership, as warranted.
  • Effectively participates in HIM/Coding Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes.
  • Leads by example:  promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results.
  • Maintains and demonstrates expert knowledge of the application of HIM/Coding processes and best practices; drives the integration of Optum360 HIM/Coding related business objectives within the client environment.
  • Knows, understands, incorporates, and demonstrates the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions.
  • Serves in a leadership role and promotes positive Human Capital Management skills
  • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc.  Scope of job duties, include and are not limited to:
  • Educates client and  organizational associates regarding assigned HIM/Coding requirements
  • Functions as a consultant to Regional and facility-based leadership, physicians, and others regarding assigned performance guidelines and standards for HIM/Coding services
  • Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates to the Regional Director any unfavorable trends.
  • Demonstrates the competencies necessary to influence others' behaviors toward a common dedication to the Optum360's mission, goals, and objectives
  • Participates in local, regional and national health care revenue activities and professionally represents Optum360 at these functions
  • Subject Matter Expert of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Posted: 2020-05-23 Expires: 2020-06-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Health Information Management Director- Marian Regional Medical Center - Santa Maria, CA

UnitedHealth Group
Santa Maria, CA 93454

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