1+ months

HDMS Customer Service Manager

Detroit, MI 48226
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EClosing Managers are responsible for the complete day to day operation of the closing department within the call center. They are responsible for maximizing sales and quality while working ethically and modeling Home Depot\u0027s core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that that all Customers are provided with excellent customer service. A Closing Center Manager must have a comprehensive knowledge of HDMS, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Closing Managers (ASMs) to accomplish goals.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E30%-Managing the closing department. Manage all aspects of closing department and profitability. \u003Cbr /\u003E 20%- Excels in Customer Service. Ensure that customer project needs are met, concerns are resolved quickly. Forecast scheduling needs to meet customer demand. \u003Cbr /\u003E 20%-Supervising HDMS Associates. Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and HDMS objectives to associates. \u003Cbr /\u003E 20%-Develop and communicate HDMS standards to associates. Develop HDMS strategy and objectives and ensure that they are met. Forecast staffing needs. Identify trends. \u003Cbr /\u003E 10%-Ensure safety. Follow standard operating procedures.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EPosition reports to : Senior Manager Call Center Sales \u003Cbr /\u003E100 Direct reports.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E3 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003EActs with Integrity. Role model for ethical behavior; consistent and fair in dealings with others. \u003Cbr /\u003E Product Knowledge. Knows and effectively promotes all areas, products, services, and procedures. \u003Cbr /\u003EDrives sales and trains associates in overcoming customer objections. \u003Cbr /\u003E Excels in Customer Service.\u003C/div\u003E
Posted: 2020-09-17 Expires: 2020-11-15
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HDMS Customer Service Manager

Home Depot
Detroit, MI 48226

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