1+ months

GNOC Desktop Support Manager (Tysons)

Oakton, VA 22124
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Shift Leads for Tier 1 IT Help Desk. Single entry point for incidents and service requests for multi network user base. Performs advanced troubleshooting and executes service requests as directed. May complete both technical support and supervisory duties. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines. Supervisory duties may include determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs.
In addition to the desktop experience outlined above, this position requires the managerial skills to lead a desktop support team that works a 24x7 shift operation.
** This position requires all personnel to work a rotating shift schedule. Shifts available include 6am-2pm, 2pm-10pm and 10pm-6am**

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Required Skills, Experience, and Education:
Candidate must have a total of 15 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 15 years of work history OR an Associates and 12 years, a Bachelors and 10 years, a Masters and 8 years or a PhD and 4 years of work history.
Desired certifications include: Security+ (or higher, such as CISSP, etc.).

Required Clearance: TSSCI with Polygraph.



Required Skills, Experience, and Education:
Candidate must have a total of 15 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 15 years of work history OR an Associates and 12 years, a Bachelors and 10 years, a Masters and 8 years or a PhD and 4 years of work history.
Desired certifications include: Security+ (or higher, such as CISSP, etc.).

Required Clearance: TSSCI with Polygraph.

Posted: 2019-08-21 Expires: 2019-11-10

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GNOC Desktop Support Manager (Tysons)

AT&T
Oakton, VA 22124

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