1+ months

GlobalHRSharedServicesRepresentative - 6006805706052019

Prague, OK 74864
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Global HR Shared Services Representative


The role is primarily responsible for:

- Supporting development of newly established HR Shared Services department

- Providing the support for ADP associates within EMEA countries (HR, payroll and technology related queries) over several communication channels

- Case Management


  • Works on the cases (HR, payroll and technology related questions) coming via phone, e-mail and other sources via ticketing tool (Sales Force)
  • Creates instructions, job aides, SOPS and templates per country specifications
  • Creates SharePoint knowledge database
  • Ensures that team SLA's and KPI's are met
  • Provides high quality service to associates located throughout the supported countries when addressing questions or concerns
  • Maintains strict confidentiality regarding all associate information
  • Assists with other projects, as assigned


  • English language (minimum B2)
  • General understanding of HR legislation and requirements
  • Strong customer service skills
  • SAP (GV) product knowledge will be an asset


  • Works effectively as a team member to meet all departmental deadlines and ensures that all duties are completed in a timely and accurate manner
  • Good communication skills, both verbal and written
  • Effective time management
  • Effective problem solving and resolution skills
  • Must be able to function in a flexible and constantly changing environment
  • Comfortable with a cross-border support system, with the ability to work independently among the team
  • Aptitude to learn new technology



We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-08-20 Expires: 2019-10-24

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GlobalHRSharedServicesRepresentative - 6006805706052019

Prague, OK 74864

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