1+ months

Global Partner Success Manager, Collaboration

Cisco Systems Inc.
San Jose, CA 95113
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Who You'll Work With:

Cisco Cloud Collaboration products and services lead the market. We count the world's best-known brands as customers and the largest service providers as partners. Within Cisco, our team's vision is to accelerate our customers success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry.

You will work side-by-side with your aligned Lifecycle partner and the Cisco partner teams to drive our customers' mutual success in adopting the Cloud Collaboration portfolio as required by the Lifecycle Partner Program.

What Youll Do:

As the Global Partner Success Manager of a Lifecycle partner you will be responsible for driving the transformation of your partner's customer success practice. You will accelerate mutual success by developing trusted relationships with executive stakeholders, create and gain strategic alignment while driving the execution of key metrics.

  • Responsible for the development of the global Collaboration Customer Success Lifecycle strategy of the partner
  • Drive partners awareness of Cisco strategy and vision in representing the Cisco brand
  • Assess Customer Success gaps and areas of improvement as required by Lifecycle Partner Program
  • Identify, build and maintain cross-functional relationships with partner and internal stakeholders to drive continuous improvement
  • Enable partner to proactively drive adoption and lifecycle management of our mutual customers
  • Hold partner accountable to high performance in exceeding key metrics of customer lifecycle
  • Identify opportunities and collaborate with partner to optimize team workflows and processes
  • Elevate the partner skill set to strategic activities focused on business development, customer success execution and achieving business outcomes for the customer
  • Leverage business development experience in identifying and creating processes to implement growth opportunities
  • Participate in driving with your partner campaigns, projects, and initiatives to insure successful implementation and results

Who You Are:

  • Extensive partner and business development experience
  • Possesses knowledge of best practices around change management
  • Proven team player and ability to orchestrate value in coordination with multiple
  • stakeholders
  • Strong communication, consultative, influence, and presentation skills
  • Forward looking approach to business and the ability to establish a holistic view as it
  • relates to the motions driven out of customer success
  • Education or equivalent experience: 4-year higher education degree
  • Proven track record of exceeding metrics
  • 25 % travel required

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2020-11-13 Expires: 2021-02-15
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Global Partner Success Manager, Collaboration

Cisco Systems Inc.
San Jose, CA 95113
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