6 days old

Global Communications Social & Digital Insight Lead

Cisco Systems Inc.
Texas City, TX 77590
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What You Will Do

The Communications Social & Digital lead will be responsible for metrics and insights that allow the communications team to gauge impact and help develop relevant strategy and initiatives. This role collaborates closely with communications stakeholders worldwide to track and analyze communications efforts and deliver detailed insights reports. Ongoing research will include quick-turnaround reporting on announcements, events, and technology trends as well as regular reporting and support for real-time insights tools. For all reporting and insights, the individual will be responsible for data integrity, visualization and interpretation, as well as crafting reports and presenting results.

Responsibilities include:

  • Build social media quarterly reports based on key metrics and insights to be included in global communications scorecard and to inform strategy
  • Build quick-turn social media reporting on big events and announcements, including monitoring of analyst tweets
  • Develop metrics and insights for key thought leadership and storytelling assets as they are produced and on a quarterly basis, including
  • Collaborate with News Bureau team to build quarterly reports on top level corporate newsroom metrics
  • Provide input and support for Spinklr platform that provides real-time insights to communications team
  • Advise on new metrics and insights including an updated engagement metric
  • Set up and manage regional teams engagement metrics
  • Provide narrative analysis on Quid
  • Build tracking for what CIOs are saying on social
Who You Will Work With 

You will be a part of the Communications Intelligence Team within the Strategy and Storytelling group that is central to the Global Communications Organization. You will work closely with the corporate social media team and will collaborate with our digital marketing team to integrate multiple types of data. Data and insights will be a key component of the Quarterly Business Review which is leveraged by the Communications Leadership to drive strategy. 

Who You Are

The applicant must have:

  • 5+ years of experience and a proven track record analyzing social media and relevant metrics as well and delivering social media analytics-based reports
  • Bachelor's degree or higher in Communications or related field
  • The ability to quickly extract insights from structured and unstructured data, and turn large, complex data sets into easily understandable reports
  • Proficiency working with complex Boolean search arguments
  • Detailed knowledge of Spinklr, Google analytics and Quid analytical tool
  • Experience with traditional media analytics and website analytics and ability to quickly adapt to additional types of digital analytics
  • Highly proficient writing skills and expertise in Excel and Powerpoint
  • A detailed understanding of Cisco's products and markets

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2020-05-20 Expires: 2020-06-20
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Global Communications Social & Digital Insight Lead

Cisco Systems Inc.
Texas City, TX 77590
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