1+ months

Geographic Enterprise Solution (GES) Recovery Senior Analyst

Plano, TX 75074
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Auto req ID: 248976BR Job Description \"Parkwood Building Plano, TX - but can work Remote\" Role: The purpose of this role is to provide IT support to 14 Frito-Lay GES (Geographic Enterprise Solution) warehouses. The main objective is to participate in 24x7 rotational support of the GES warehouse to ensure incidents are resolved in a timely manner. The analyst will receive the customer call, create the incident, and coordinate escalation and support by triaging the issue until resolved. The Recovery Sr. Analyst is expected to possess depth and breadth of knowledge in standard technologies in order to execute and advise in support of GES sites. Accountabilities: Owns and onboards new GES sites into the GES Recovery Team support model Subject Matter Expert for 3 sites Conducts bi-weekly partnership calls with SME sites to review incidents, root cause analysis, and upcoming changes Analyzes key issue trends for call reduction and proposes solutions Oversees key or high-risk projects that may span across multiple sites Responsible for onboarding/assisting new team members Communicates to partners and vendors 24x7 On-call Rotation Qualifications/Requirements Minimum of 3 years IT experience, PepsiCo experience a plus; 2 years IT customer service interfacing role; must possess excellent communication skills; must be able to facilitate technical support calls; must be able to communicate to IT and business senior leadership. ITIL Framework knowledgeable Supply chain experience and understanding Ability to analyze trends, propose and implement solutions Process oriented - ability to create guidelines and solidify procedures Excellent facilitation, communication, and escalation skills; partners include IT, vendors, HQ, and field Strong partnership Trusted to deliver key messages to business partners and vendors Ability to multi-task projects and meet deadlines Ability to work under pressure able to drive incidents and facilitate technical incidents Able to work independently and complete tasks with little to no supervision Relocation Eligible: Not Eligible for Relocation Job Type: Regular All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy Please view our Pay Transparency Statement","city":"Plano","state":"Texas
Posted: 2021-12-07 Expires: 2022-02-06

Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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Geographic Enterprise Solution (GES) Recovery Senior Analyst

PepsiCo Inc.
Plano, TX 75074

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