20 days old

General Manager 3 - Multi eXPress

Warwick, RI 02886
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Unit Description



  • Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
  • With your leadership excellence, youre ready to move up to the next level.
  • Grow your career and develop a team that shares your desire to make a difference.
  • Do you possess strong leadership skills and enjoy managing people, processes and projects?
  • Managing a large team is your super power. Bring your talent to a new role at Sodexo.
  • You ask instead of command. You see opportunities rather than problems. Share your vision and inspire others.

Kent Hospital is a community teaching hospital located in Warwick, Rhode Island. It was a founding member of the Care New England Health System in 1996, along with Women & Infants Hospital and Butler Hospital.[1]



Sodexo is seeking a General Manager 3 Multi  eXPress for Kent Hospital located in Warwick, Rhode Island. It was a foundng member of the Care New England Health System in 1966, along with Womens and Infants and Butler Hospital.

The successful candidate will:


  • Maintain and inspect transport equipment, as well as related logistics, documentation and reporting;
  • Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
  • Respond to and/or managing calls through the Service Response Cente
  • Be responsible for driving patient satisfaction scores;
  • Provide a clean and safe environment for patients, visitors and staff;
  • Work with the Environment of Care Committee and Infection Prevention Director
  • Effectively manage the Unit Operating System
  • Support a diverse and inclusive workforce.


Is this opportunity right for you? We are looking for candidates who have:


    • experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    • knowledge of patient care services in a health care setting;
    • Service Response Center or call center experience;
    • in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
    • a basic understanding of Environmental Services/Housekeeping services;
    • experience with vendor and contract management, as well as union and contract negotiations;
    • the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    • experience effectively managing projects within agreed upon timelines;
    • strong financial acumen and budget management experience;
    • proficiency with computers and other technology


  • strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
  • Response Center experience in a hospital or health care environment; and/or
  • strong hospitality or customer service experience

Position Summary

Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.


Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience  

Basic Management Experience 5 years       

Basic Functional Experience 5 Years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2020-03-10 Expires: 2020-04-10

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General Manager 3 - Multi eXPress

Warwick, RI 02886

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