20 days old


Houston, TX 77002
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EDo you thrive on solving customer service problems, and delivering a superior customer experience? Do you have strong people skills and the ability to maintain your cool in difficult circumstances? Are you a stickler for being organized and paying attention to details? The Supply Chain Assistant will need these traits to deliver a best in class experience for both our internal and external customer s by assisting our suppliers in continuous improvement. \u003Cbr /\u003E Global Custom Commerce, a division of The Home Depot, is seeking a Supply Chain Assistant to support our Supply Chain Director in supplying world class service, and improving the customer s experience. In this role, you ll be a part of improving a world class supply chain for window coverings, reducing cost from remakes and customer service issues, and improving our customer s experience by improving supplier performance.\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E30%- Monitor and update tracking and production time reports, appropriately set customer expectations on the website, and report on deviations from target to the Supply Chain Director \u003Cbr /\u003E25%- Solve daily service issues for the Customer Service department promptly and efficiently, monitor inbound CEO letters and customer service calls to identify patterns in supplier service issues, and escalate priority issues to the Supply Chain Director \u003Cbr /\u003E25%- Liaison weekly with our suppliers customer service managers to establish a strong rapport, solve issues before they become serious, and ensure new product launches are executed flawlessly by owning responsibility for recording outcomes from supplier discussions and ensuring follow-up \u003Cbr /\u003E10%- Create processes for updating website based on regular and timely supplier notification of backorders \u003Cbr /\u003E10%- Coordinate with Accounting in maintaining records of Supplier Business Agreements and Service Level Agreements\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EThis position reports to the GC Director of Supply Chain. \u003Cbr /\u003EThis position has no direct reports.\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003ECompetency with Tableau is a plus \u003Cbr /\u003EQuality control experience a plus\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EExperience of Microsoft Office programs: Excel, Word, PowerPoint, and Outlook \u003Cbr /\u003EExcellent verbal, written, organizational, strategic, and presentation skills. \u003Cbr /\u003EMust be a motivated self-starter who enjoys working in a team-oriented environment \u003Cbr /\u003EProduct knowledge of hard and soft window covering products\u003C/div\u003E
Posted: 2020-03-11 Expires: 2020-04-10

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Home Depot
Houston, TX 77002

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