19 days old

Fulfillment Analyst

Cox Communications Inc
Atlanta, GA 30303
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*Primary Location: *6205 Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214336
*Position Summary*


Responsible for executing advertising insertion contracts from the time the order is delivered by Cox Media Sales to the time the order has expired and the client is invoiced. Responsible for accurate processing of all orders; including order acceptance, execution, validation and billing preparation. Streamlines workflow between all departments for efficiency and high contract fulfillment rate. Develops, upgrades and implements new enhancements within the Traffic and Billing system that will help achieve business goals and selling initiatives.





*Requirements *


1-Handles all escalations and provide informal training to Traffic Specialists, coordinates maintenance of Traffic procedures and software, and assists local sales management with traffic reporting


2-Mentors, handles escalations, provides assistance and direction, serves in a lead role capacity for contract fulfillment team.


3-Collaborates with local sales management to identify trends, resolve problems, and improve operations.


4-Maintains and recommends revisions to Service Level Agreement policies.


5-Runs reports, analyzes results, and distributes findings to the field to improve operations.


6-Coordinates traffic & billing software updates, identifies software issues, and tests solutions with vendor.


7-Updates and maintains contract fulfillment procedures.


8-Identifies opportunities to apply new software functionality to improve efficiencies in the CCC and communicates these applications to contract fulfillment team.

Qualifications:

*
Typical Training / Experience - Prefers a BS/BA or Associates degree in related discipline; generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas



*
Dept/Org Scope & Impact - Fully competent and productive professional contributor, working independently on larger, moderately complex projects/assignments that have direct impact on department and area results



*
Problem Complexity - Performs full range of standard professional level work that typically requires processing and interpreting, identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues. Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data



*
Autonomy - Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues; Work review typically involves periodic review of output by supervisor and/or direct customers of the process Knowledge - Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. Solid knowledge of organizations technologies and practices Influence/People Leadership - May provide general guidance/direction or train junior level support and professional personnel.








Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-24 Expires: 2021-07-12
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Fulfillment Analyst

Cox Communications Inc
Atlanta, GA 30303

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