1+ months

Front Office Specialist - 933480

Sandy, UT 84070
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  • Job Code
    933480

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

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Youll need to be able to work in multiple locations, while managing multiple priorities. Youll find patient-centered environment inspiring.
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Primary Responsibilities:

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  • Provide exceptional service to all customers
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  • Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work
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  • Collect appropriate copays and adhere to all cash handling policies
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  • Schedule appointments as necessary, verifying correct visit type and Primary Care Provider empanelment
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  • Responsible for waiting room management -cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
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  • Work with back office staff to ensure smooth patient flow
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  • Resolve service issues and complaints and defer to appropriate management or clinical personnel when necessary
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  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
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  • Works on simple tasks using established procedures
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • 1+ years of customer service experience
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  • 6+ months of experience in a healthcare setting
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  • Microsoft Office proficiency
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Knowledge of medical terminology
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  • Experience handling high volume of telephone calls and a multi-system phone line
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  • Ability to handle cash and to count money at high volumes including mathematical computations
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Sandy, UT, Utah, Associate Patient Care Coordinator

Posted: 2021-06-12 Expires: 2021-08-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Front Office Specialist - 933480

UnitedHealth Group
Sandy, UT 84070

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