5 days old

Front Office Lead - Highlands Ranch, CO - 913376

Littleton, CO 80129
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  • Job Code
    913376

Opportunities with New West Physicians. Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient every time. Were not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro areawere also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means were backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado. Its all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitionersand more. If this sounds like the place for you, its time to take a closer look at New West Physicians and discover a path to your lifes best work. (sm)

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Office hours typically are 8 a.m. - 5 p.m. Monday Friday but could have some Saturday hours. This may vary based on clinics needs.

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Primary Responsibilities:

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  • Supervises the day-to-day operations of the receptionists/ front office areas, working closely with and taking direction from the practice manager and the physicians at the site.
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  • Assures the practice is ready for business each day the practice is open, by developing and training co-workers.
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  • Orders the proper and necessary office supplies and assures they are available as needed and is a prudent buyer on behalf of the clinic.
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  • Monitors the proper functions of equipment at the front desk.
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  • Implements established systems to monitor staff performance.
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  • Monitors collections duties in coordination with the clinic and business office policies.
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  • Ensures that the customer service, both internally and externally, exceeds standards at all times.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • Minimum of 4 years front desk experience including customer service, and administrative functions of a medical practice
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  • 4+ yrs. customer service experience
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  • Microsoft Office proficiency
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  • Ability to handle cash and to count money at high volumes including mathematical computations
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  • Experience handling high volume of telephone calls and a multi-system phone line
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. 2020 Optum. All rights reserved.

Posted: 2021-02-20 Expires: 2021-03-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Front Office Lead - Highlands Ranch, CO - 913376

UnitedHealth Group
Littleton, CO 80129

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