17 days old

Front Office Assistant - Westfield, MA

Westfield, MA 01085
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  • Job Code
    864299

At MedExpress Urgent Care, we seek considerate and driven individuals in our neighborhood medical centers to exceed patient expectations every day.  

 
Having energized and friendly front office assistants is essential to delivering quality care and creating success in our centers. As a front office assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we'd love for you to join our team! 
 
Primary Responsibilities:
  • Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area
  • Welcome all MedExpress patients and visitors by greeting them with a friendly demeanor
  • Assist in patient care coordination, such as answering any questions and directing them through the registration process
  • Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff
  • Perform callbacks to past patients for follow-up and ensure a positive patient experience
  • Collect all insurance information, verify patient demographics, process payments, and post-patient balances
  • Assist with clerical duties such as filing, faxing, and scanning documentation
  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
  • Collect payment for medications and distribute those once filled (if applicable)
 
This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-03-18 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Front Office Assistant - Westfield, MA

UnitedHealth Group
Westfield, MA 01085

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