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Front Desk Receptionist - (67863)

Universal Health Services
Washington, DC
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Deltek Talent Management - Front Desk Receptionist - (67863)

Job Details

Front Desk Receptionist - (67863)

WASHINGTON, DC 20016 US (Primary)
Career Area
Support & Entry Level
Customer Service
Job Description
  • Ensures the communication and customer service operation of the hospital is provided timely and effectively at all times and provides professional customer relations to a patient population of ages 5-65+.
  • Monitors video, fire and smoke detector equipment at the front desk and notifies the appropriate on-call personnel in the event of an incident or emergency.
  • Monitors patient safe and patient valuables. And Maintain patient log book.
  • Acts as answering service for MPG directors and other staff according to written procedures.
  • Answers questions and gives information in person or over the telephone, based on knowledge of the hospital and regulations.
  • Presents a good first impression to persons entering the hospital.
  • Internally, the incumbent will interface with hospital management and staff. Externally, the incumbent will interface with all visitors and the general public.
  • Knowledge of all disaster, fire and internal emergency plans and procedures.
  • Maintains confidentiality procedures for all patients, visitors and vendors to the hospital.
  • Demonstrates the security procedures by screening and directing visitor, patients and vendors as they enter the building.
  • Ability to communicate effectively, both orally and in writing.
  • Demonstrates the ability to screen and direct incoming calls as well as act as a message center.
  • Demonstrates the hospital’s customer services standard.
  • Knowledge of the transportation options to and from the hospital; Ability to give directions.
  • Operates telephone to relay incoming, outgoing, interoffice, and message center calls.
  • Facilitates the implementation of security procedures by screening and directing visitors and patients as they enter the building.
  • Ensures the safety of patients, staff, and visitors in the event of an incident or emergency.
  • Acts as information clerk.
  • Performs responsible clerical tasks under general supervision using knowledge of office procedures and hospital regulations.
  • Contacts Fire and Police Departments as dictated by policy.
  • Sells meal tickets and accounts for funds.
  • Maintain confidentially procedures for vendors and visitor.
  • Trains other personnel in performing relief telephone functions.
  • Receives and releases interoffice delivery and Federal Express packages.
  • Performs all other duties as assigned.
Job Requirements

Minimum Requirements:

  • High School or GED required. 
  • One or two years’ experience in a job-related field in a clinical/healthcare setting. 
Posted: 2019-04-18 Expires: 2019-05-18

Universal Health Services

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Front Desk Receptionist - (67863)

Universal Health Services
Washington, DC
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