22 days old

Free Trial Adoption Engineer, London

Cisco Systems Inc.
London, United Kingdom
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We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. Thats the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

We are looking to bring on an enthusiastic and tech-savvy individual to build upon the success of our rapidly expanding Free Trial program. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Merakis cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment.

Responsibilities

  • Recommend the optimal deployment of Merakis networking products to a diverse customer base participating in the Free Trial program
  • Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud
  • Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience
  • Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams
  • Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams
  • Assist with projects as the groups roles and responsibilities evolve

Requirements

  • Strong knowledge of Computer Networking fundamentals, intellectual curiosity, and the ability to quickly learn a new discipline
  • Follow-through, resourcefulness, and problem solving skills
  • Attention to detail and outstanding communication skills, both verbal and written
  • Ability to work well with others and collaborate across teams
  • Strong customer service skills and the desire to help others
  • Background in a technical or analytic discipline recommended but not required

Must be authorised to work in the UK. Position does not provide sponsorship

Due to the latest COVID restrictions, our offices are closed, and we will keep the date for reopening under review in line with further Government updates. Whilst this role is temporarily home based, when our offices reopen, this role will be based at our London office.

Why Cisco Meraki

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who arent afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, were challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. Were building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Posted: 2021-05-21 Expires: 2021-06-21
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Free Trial Adoption Engineer, London

Cisco Systems Inc.
London, United Kingdom
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