1+ months

Food Operations Manager 3

Boston, MA 02109
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Unit Description

Sodexo is seeking a Food Operations Manager at Brigham and Women's Hospital, a 793-bed teaching affiliate of Harvard Medical School in Boston, MA. This position will manage all patient dining operations including three patient kitchens, 1 VIP patient dining service, an infant formula room, and a large call center operation.  Additionally, this Operations Manager will oversee the training and evaluation of the Dietetic Internship 4-week food service rotation for 12-14 interns a year.   This manager will oversee 4 direct reports, 20 supervisors and approximately 94 front-line staff; and collaborate with/support another 10 department managers to ensure effective operations of the Retail, Catering, and Culinary areas.    


Successful candidate should possess:

  • a senior level understanding of Acute Care operations
  • an excellent patient satisfaction skill set for success in this world class hospital/ research facility  
  • a data-driven skill set with the ability to create and utilize complex metrics in presentations and influence others in the decision-making process  

This position requires someone with a background in nutrition or an RD certification.


Working for Sodexo:

At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry. Learn more about Sodexos Benefits 


Not the job for you?

At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.Key Duties- Establishes a safe work environment

- Assumes General Managers (GM) responsibilities and authority in his/her absence

- Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

- Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

- Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

- Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies 



Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2021-06-08 Expires: 2021-10-10
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Food Operations Manager 3

Boston, MA 02109

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