16 days old

Financial Counselor - Melville, NY - 935413

Melville, NY 11747
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  • Job Code
    935413

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SM

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ThisFinancial Counseloris full - time (37.5 hours / week).This position is both in office (call center type of office with high call volume) as well as working in the field at various Northwell Health hospital locations. It may be necessary, given the business need, to work occasional overtime. Our office is located at 35 Pinelawn Road, Melville, NY.

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Primary Responsibilities:

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  • Assist patient / family in completing applications for government sponsored programs /Financial Assistance
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  • Assess patients eligibility for government sponsored programs / Financial Assistance
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  • Contact patient / family and conduct interviews for the purpose of assessing eligibility
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  • Verify patients information to complete applications
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  • Check patient's account for previous balances and advise patient of all financial obligations.
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  • Inform patient of collection policy
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  • Notify appropriate areas regarding eligibility status and determination
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  • Coordinate with various agencies and individuals to resolve individual cases
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  • Answer the telephone and maintain files
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  • Accumulate data for performance reports
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  • Inform Supervisor of activities, issues and problem cases
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  • Basic tasks are completed without review by others
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  • Supervision / guidance is required for higher level tasks
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  • Perform related duties as required
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 1+ years of either Medicaid experience OR health insurance plan experience OR customer service experience (including but not limited to: retail, hospitality, healthcare industry, etc.)
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  • 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
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  • Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
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  • Ability to travel up to 25% of the time for site coverage, trainings and meetings
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  • Available to work 37.5 hours per week, 10:00am - 6:00pm or 11:00am - 7:00pm. Shift includes weekdays, alternating weekends, and can include holidays / overtime
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • 1+ years of financial experience in a medical setting
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  • CAC (Certified Application Counselor) certificate or the ability to obtain one through company provided training within 1 - 3 months from date of hire (CAC training is in NYC, additional Medicaid training in Brooklyn)
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  • Bilingual in any other language
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  • Northwell experience and / or knowledge
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Soft Skills:

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  • Ability to multi - task and prioritize work efficiently
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  • Ability to work in an ad - hoc environment and be flexible with changing work demands
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  • Ability to be empathetic
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  • Strong communication ability - both written and verbal
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  • Outgoing, engaging and energetic
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  • Ability to maintain scheduling for others as needed
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, Optum, customer, service, representative, CSR, Data Entry, phone support, Medicaid, CAC, Certificate, Melville, New York, NY,hiring immediately, #rpo

Posted: 2021-06-02 Expires: 2021-07-02

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Financial Counselor - Melville, NY - 935413

UnitedHealth Group
Melville, NY 11747

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