7 days old

Financial Counselor - Full Time - Concord, CA

Concord, CA 94519
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Energize your career with one of Healthcare's fastest growing companies.  

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Primary Responsibilities:

  • Patient Access Service Functions
    • Accurately and courteously collects all patient demographic, financial, and clinical data in a timely manner in accordance with department and facility guidelines and procedures.
    • Performs point of service collections and patient  payments
    • Performs cashiering duties following cash handling policies and procedures as outlined in the department al policies and   procedures.
    • Obtains service authorizations from third party payers when necessary and  appropriate
    • Demonstrates thorough understanding of payment mechanisms, including but not limited to payment plans charity care, point-of­ service discounts, cash deposit requirements and specialty programs
    • Obtains agreement from the patient on the type of mechanism the patient will use to pay for patient-owed   amounts.
    • Disseminates information to the patients concerning necessary arrival times, third party coverage information, required authorizations consents, forms and other necessary paperwork.
    • Department and Customer Relations
    • Communicates in a calm, courteous and professional manner with all outside review organizations, representatives of third party payors or other business entities
    • Communicates in a calm, courteous and professional manner with all patients and their family members, facility guests, physicians clinical  staff  and co-workers.
    • Accompanies patients to the clinical service when necessary and  appropriate
    • Ensures minors have a parent or guardian listed as guarantor as  appropriate
    • Applies appropriate measures for privacy and confidentiality when discussing patient  information
  • Technical Skills
    • Effectively utilizes department software and hardware specific to job function
    • Meets productivity standards, quality review expectations, unit specific goals and reporting requirements as assigned.
    • Is responsible for the accurate and timely collection of patient demographic and clinical data in accordance with department and facility guidelines and procedures
    • Works closely with clinical staff, following department guidelines and procedures, for clinical patient assessment protocols, escalation and obtaining patient information under emergent conditions
    • Provide individual contribution to the overall team effort of achieving the department AR goal.
    • Identify opportunities for system and process improvement and submit to management.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Posted: 2020-05-19 Expires: 2020-06-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Financial Counselor - Full Time - Concord, CA

UnitedHealth Group
Concord, CA 94519

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