1+ months

Financial Counselor - Concord, CA - 892113

Concord, CA 94519
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  • Job Code
    892113

Combine two of the fastest - growing"fields on the planet with a culture of performance, collaboration and"opportunity and this is what you get. Leading edge technology in an industry"that's improving the lives of millions. Here, innovation isn't about another"gadget, it's about making Healthcare data available wherever and whenever"people need it, safely and reliably. There's no room for error. Join us and"start doing your life's best work.SM


Let's face it, no industry is moving"faster than health care. And no organization is better positioned to move"health care forward than UnitedHealth Group. We're out to use data,"technology and people in ways that help drive change and make the health care"system work better for everyone. As part of our clinical support team, you will"be a key component in customer satisfaction and have a responsibility to make"every contact informative, productive and positive. Take this opportunity to"work with a Fortune 6 industry leader.


TheFinancial Counseloris responsible for providing service to patients at"various JMH facilities/patient services entry points to coordinate"registration. authorization, and information processing requirements associated"with the patient visit and services needed. The Financial Counselor gathers"appropriate demographic, authorization , clinical and financial information in"a timely and accurate manner to ensure the patients smooth interaction with"John Muir's various healthcare services. This role is part time between the"hours of 11:30am - 8:00pm PST located at 5003"Commercial Circle, Concord, CA 94520.


Primary Responsibilities:


Patient Access Service Functions

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  • Accurately and courteously collects all patient demographic," financial, and clinical data in a timely manner in accordance with" department and facility guidelines and procedures.
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  • Performs point of service collections and patient" payments
  • Performs cashiering duties following cash handling" policies and procedures as outlined in the department al policies" and procedures.
  • Obtains service authorizations from third party payers" when necessary and appropriate
  • Demonstrates thorough understanding of payment mechanisms," including but not limited to payment plans charity care, point-of service" discounts, cash deposit requirements and specialty programs
  • Obtains agreement from the patient on the type of" mechanism the patient will use to pay for patient-owed amounts.
  • Disseminates information to the patients concerning" necessary arrival times, third party coverage information, required" authorizations consents, forms and other necessary paperwork.

Department and Customer Relations

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  • Communicates in a calm, courteous and professional" manner with all outside review organizations, representatives of" third-party payors or other business entity
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  • Communicates in a calm, courteous and professional" manner with all patients and their family members, facility guests," physicians clinicalstaffand co-workers.
  • Accompanies patients to the clinical service when" necessary and appropriate
  • Ensures minors have a parent or guardian listed as" guarantor as appropriate
  • Applies appropriate measures for privacy and" confidentiality when discussing patient information

Technical Skills

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  • Effectively utilizes department software and hardware" specific to job function
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  • Meets productivity standards, quality review" expectations, unit specific goals and reporting requirements as assigned.
  • Is responsible for the accurate and timely collection" of patient demographic and clinical data in accordance with department and" facility guidelines and procedures
  • Works closely with clinical staff, following department" guidelines and procedures, for clinical patient assessment protocols," escalation and obtaining patient information under emergent conditions
  • Provide individual"contribution to the overall team effort of achieving the department AR goal
    "
    "
You'll be rewarded and recognized"for your performance in an environment that will challenge you and give you"clear direction on what it takes to succeed in your role as well as provide"development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years Insurance Plan Payment Practices and Billing requirements
  • Knowledge of Healthcare, insurance, and authorization requirements
  • Ability to work Monday - Friday from 11:30am - 8:00pm
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
  • 2+ years of experience in a medical office
  • Experience with Electronic Health Records (EHR)
  • Electronic Medical Record (EPIC) experience

Soft Skills:

  • Excellent written and verbal communication skills
  • Excellent interpersonal and organizational skill
  • Excellent customer service skills
  • Ability to respond to a variety of circumstances with flexibility, sometimes under difficult circumstances
  • Able to work in an established time frame with attention detail and accuracy
  • Possess the ability to work independently as well as part of a team
  • Demonstrate willingness and ability to gain experience in new software programs as needed

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with OptumInsight.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: electronic health records, Medical Insurance, Healthcare Industry, Authorization, Concord, CA, California, hiring immediately

Posted: 2020-10-23 Expires: 2020-12-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Financial Counselor - Concord, CA - 892113

UnitedHealth Group
Concord, CA 94519

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