1+ months

Finance Operations Manager

Mexico City, Mexico City
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Supervises staff who plan and schedule personnel to meet or exceed customer service levels while achieving maximum efficiencies. Supports development, implementation of labor practices, policies, procedures, and force management systems. Leads, coaches, and supports a team of Operations Specialists responsible for daily force administration, force planning, budget preparation, and analysis. May include management of call routing systems. Supports development of long and short range plans to support a variety of operator/agent assisted services. May also include supervising staff who plan and develop long term capacity utilization and support execution of tactical, short term plans to deliver on outbound capacity utilization with internal and external suppliers.

Roles and Responsibilities:

Supervises staff who plan and schedule personnel. Supports development, implementation of labor practices, policies, procedures, and force management systems. Leads, coaches, and supports a team of Operations Specialists. Provide oversight and direction to employees in specific work function group. Responsible for direct results of the team while working closely with Principal, Project Management manager to ensure deliverables and overall timelines are aligned. Sets goals and action plans for own work group; ensures alignment with next level goals. Typical time frame for goals is less than one year. Ensures work is prioritized consistently with work group and organization goals and objectives. Identifies resource requirements. Conducts Business operational work, analyzes business processes and develops solutions by coding automation or using data to streamline processes and improve the accuracy, timeliness, and efficiency of operations and processes

Key Competencies and Skills:

Customer Relationship Management Customer Support Operations Customer Support Systems Data Analysis Data Gathering and Reporting Deliver customer-focused results Ignite innovation and change Inspire high performance Problem Management Process Statistical Analysis and Measurement

Education and Qualifications:

- 5-8 years of financial experience - Previous Management Experience - Bachelor Degree - Advanced English

Additional Information:

Job Offer will be determined according to each candidates experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: BPS results for the past 6 months (if applicable for current role) Perfect Attendance Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance No Limited Rate on the last Appraisal results No COBC / Suspension / Integrity issues in the last 12 months At least 6 months in current position Not to be currently applying for any other position","educationRequirements":"- 5-8 years of financial experience - Previous Management Experience - Bachelor Degree - Advanced EnglishJob Offer will be determined according to each candidates experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: BPS results for the past 6 months (if applicable for current role) Perfect Attendance Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance No Limited Rate on the last Appraisal results No COBC / Suspension / Integrity issues in the last 12 months At least 6 months in current position Not to be currently applying for any other position
Posted: 2019-08-14 Expires: 2019-10-21

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Finance Operations Manager

AT&T
Mexico City, Mexico City

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