4 days old

Field Services Tech Lead

San Diego, CA 92101
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Business Group Highlights

Navy Marine Corps

The Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing. Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.


Responsibilities

Perspecta has an immediate need for a Field Service Technician Lead in Point Loma, CA. Position provides day to day direction to site resources, interacts with customer leadership, and is the primary interface between the site and the FS Queue Management group.

Under general direction, this position applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements.

Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation.

Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies.

Stays current on emerging tools, techniques and technologies.

Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.


Qualifications

  • Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
  • SECRET clearance (SSBI preferred)
  • Must be a United States citizen
  • Basic network troubleshooting (TCP IP)
  • DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)
  • NMCI experience or knowledge preferred
  • Excellent customer service / customer interaction skills
  • Exceptional communication and documentation skills for troubleshooting and trouble ticket handling
  • Demonstrated aptitude and desire to excel as an IT professional/leader

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Industry

  • Information Technology
Posted: 2020-10-24 Expires: 2020-11-23

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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Field Services Tech Lead

Perspecta
San Diego, CA 92101

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