9 days old

Field-based Behavioral Health Care Advocate - Rhode Island

Providence, RI 02903
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  • Job Code
    869371
You're looking for something bigger for your career. How about inventing the future of health care? UnitedHealthcare is offering an innovative new standard for care management. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Our growth is fueling the need for highly qualified professionals to join our elite team. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Join us. Take this opportunity to start doing your life's best work.(sm)
 
The goal of the Field Care Advocate (FCA) role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Field Care Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.
 
This is a Field based Behavioral Care Advocate position located in Rhode Island.  You will be working with complex cases, going into the field to meet with beneficiaries in facilities and homes.  We have multiple positions and territories available. Candidates must be licensed in the state of Rhode Island with ability to be in your assigned territory on a daily basis.  When not in the field, this will be a telecommute / work from home position.
 
If you are located in Rhode Island, you will have the flexibility to telecommute* as you take on some tough challenges.
 
Primary Responsibilities:
  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
  • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
  • Face to face discharge planning and case management of higher-risk transitioning members
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
  • Meet with consumers in-person at facilities, provider offices, and in homes as appropriate
  • Partner with designated external providers, programs, entities to address  the needs, gaps in care, and recovery goals of complex and high risk consumers
  • Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
  • Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
  • Establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
  • Identify high-risk, co-morbid needs of consumers
  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
  • Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services
  • Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
  • Assist in the development of a relevant and consumer-specific aftercare plan
  • Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
  • Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services

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Posted: 2020-03-21 Expires: 2020-04-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Field-based Behavioral Health Care Advocate - Rhode Island

UnitedHealth Group
Providence, RI 02903

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