3 days old

Field Account Manager, TPA - Phoenix, AZ

Phoenix, AZ 85003
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  • Job Code
    871344
The TPA Field Account Manager is the "field-based Service Owner" responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or other field employee.  In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The TPA Field Account Manager will also be responsible for conducting open enrollment meetings.  
 
Primary Responsibilities
  • Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
  • Train customers on eServices. Expand customer expertise and reliance on eTools to drive usage and adoption
  • Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE/AE
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of  enrollment materials/directories for customers
  • Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
  • Coordinate implementation activities such as processing transitional care cases
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

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Posted: 2020-03-25 Expires: 2020-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Field Account Manager, TPA - Phoenix, AZ

UnitedHealth Group
Phoenix, AZ 85003

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